GetiGuru Hiring for Call Center Representative at Charlotte, NC Full Time

Welcome to GetiGuru, the marketing company that’s here to help you take your brand to new heights! We’re a team of creative thinkers, social media enthusiasts, and branding gurus who love what we do.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

Responsibilities

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Requirements

High School Diploma.

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus

Pay:
$19.50 – $31.00 hourly

Job: Full time

Benefits:
Health and dental insurance.

401(k) retirement plan.

Paid time off.

Flexible work arrangements.

Professional development opportunities.

Employee discounts and perks.

Collaborative and supportive work environment.

. Skillset Required: CRM systems, crm – customer relationship mgmt, customer satisfaction, customer focused, customer service skill, Communication Skills, interpersonal communication skills, Document Management