Get It Recruit – Hospitality Hiring for Technical Partner Account Manager – Remote | WFH Full Time

As a Technical Partner Account Manager, you play a crucial role in ensuring the success of our partners by delivering exceptional service, in-depth product knowledge, and operational excellence. You will be entrusted with managing relationships with some of the world’s leading MSPs (Managed Service Providers), helping them effectively deploy, support, and operationalize their business models in partnership with us. In this role, you will be the driving force behind our partners’ ability to build and scale offerings that include our services, ensuring they receive an outstanding experience. Leveraging your technical expertise in our solutions, industry knowledge, and familiarity with partner go-to-market strategies, you will serve as a trusted advisor to our partners.

General

Key Responsibilities:

Cultivate and expand existing enterprise partner relationships, offering proactive, relationship-centered support to foster revenue growth.

Collaborate closely with the Partner Business Manager to identify and address any operational challenges that may impact growth objectives.

Act as the primary point of contact for assigned clients and partners, taking overall responsibility for their operational satisfaction with our products and services.

Build partner loyalty through high-quality interactions throughout the partner lifecycle, elevating the relationship to a strategic level.

Manage executive escalations, partner satisfaction issues, and service delivery concerns to resolution, providing status updates as necessary.

Provide operational support to assigned partners and customers.

Clarify, escalate, or lead key internal meetings that lack clearly defined owners or delegates.

Compile information into partner-facing s, supporting strategic partner management, including an overview of customer operational performance.

Represent Armor as the point of escalation for all technical issues faced by partners.

Ensure that Root Cause Analysis (RCA) s are delivered by the relevant teams and facilitate communication of RCAs to partners when appropriate.

Offer continuous improvement recommendations for a smoother partner experience across Armor’s sales, marketing, and operational departments.

Organize and manage operational review meetings with partners and internal stakeholders in alignment with the partner cadence strategy.

Participate during major incidents through resolution and subsequently deliver and review all RCA documentation within the required timeframe.

Act as a liaison between the partner and Armor’s internal teams, including Sales, Product, Billing, Engineering, Support, SOC, and GRC.

Assist in defining, creating, and designing operational processes for new products and services.

Skills Requirements

5+ years of experience in operational and service delivery roles involving partner and/or customer management, preferably with cloud-based products and public/private/hybrid cloud environments.

Experience in support, operations, development, engineering, or quality assurance.

Self-motivated, data-driven, process-oriented, and a strong relationship builder, both internally and externally.

Exceptional prioritization and multitasking skills, with the ability to handle difficult conversations when necessary, remain composed under pressure, and take ownership of partner operational success.

A consultative approach and a track record of establishing trust as a valued advisor to drive business value.

Ability to align with Armor’s product strategy effectively.

Strong communication skills, both written and verbal, for internal and external interactions.

Ability to manage internal and external teams effectively towards common solutions.

Flexibility for up to 20% travel.

Education Requirements

Bachelor’s Degree or equivalent experience.

Work Environment

Armor is a remote-first organization. On occasions when you might visit one of our collaboration hubs, the work environment is typical of an office setting, with low to moderate noise levels.

Equal Opportunity Employer

We are an equal opportunity employer, and we prohibit any form of unlawful discrimination or harassment based on race, color, religion, gender, national origin, age, disability (including pregnancy), genetic information, sexual orientation, transgender/gender identity, marital status, or veteran status, in accordance with applicable federal, state, and local laws and ordinances.

Salary: $ 67,000.00 123,000.00 Per Year