Get It Recruit – Hospitality Hiring for Senior Technical Account Manager – Michigan – Remote | WFH Full Time

Are you a people person with a passion for technology? Do you excel at active listening and building trust with clients in the MDR space? Are you driven to set the standard for a role and consistently deliver an exceptional customer experience? If so, then the Senior Technical Account Manager, MDR may be the perfect fit for you!

Responsibilities

As the Senior Technical Account Manager (TAM), you will be responsible for quickly building strong relationships with your assigned customers to identify opportunities and convert them into actionable solutions. You will also serve as the primary point of contact for your customers and collaborate closely with engineering teams, sales, and various internal and external stakeholders to provide support. Your responsibilities include:

Establishing and maintaining trusted and strategic advisor relationships with key MDR Security customer stakeholders.

Capturing and anticipating customer needs, changes, and scope of objectives throughout the initial delivery and ongoing support of MDR operations.

Developing success criteria and plans to present measurable trends and outcomes to clients on a monthly and quarterly basis.

Analyzing unique issues and delivering effective customer solutions.

Acting as an escalation point with internal stakeholders to resolve issues and address service questions.

Effective communication with a variety of stakeholders using appropriate methods.

Willingness to travel frequently to customer locations within the Michigan area, with minimal additional travel.

Preferred Experience With Salesforce And/or Gainsight.

Expertise in MS Office Suite for creating s, presentations, and project plans.

Preferred Experience With Google Workplace.

Knowledge and Skills:

Extensive experience managing complex security and MDR programs/services, including SIEM and IDS/IPS systems.

Strong understanding and knowledge of Microsoft 365 Defender and its related products and solutions.

Proven success in MDR technical client relationship management, security consulting, support, or similar roles.

Certification as a Program Management Professional (PgMP) or Project Management Professional (PMP).

Certification as an Information Systems Security Professional (CISSP) or equivalent.

Excellent ability to lead conversations at senior and executive management levels.

Positive attitude and a passion for customer assistance and trust-building.

Strong organizational and methodical skills, with a commitment to meeting customer expectations and deadlines.

If you possess other combinations of relevant skills and experience that you believe make you the right candidate for this role, please let us know!

Who We Are

At our organization, we are dedicated to embracing, educating, and safeguarding people to create a better and safer world. We welcome individuals who aspire to greatness and strive to make a positive impact.

Every member of our team is encouraged to focus on personal growth in their areas of interest and passion. Our accessible leaders serve as mentors, believing in the collective wisdom of our team.

We promote an inclusive and supportive workplace, where authenticity is celebrated. We value every team member’s voice and encourage active participation in shaping our company’s direction.

If you want to be part of something unique, make a real impact, and contribute to redefining the security and cyber risk landscape, then join us!

What We Offer

We provide an opportunity for you to apply your expertise, take on new challenges, and assist customers in addressing their most significant security objectives.

Benefits

Our culture embraces teamwork and celebrates the diversity of our people and communities. Some of our corporate benefits for full-time employees include:

Medical, dental, vision, disability, FSA, HSA, life, and AD&D insurance, along with a 401(k) Plan.

Comprehensive time-off benefits, including PTO, sick leave, holidays, and parental leave.

Competitive compensation packages based on market standards and your qualifications.

To ensure a healthy and safe work environment, background and drug screenings are required as part of our hiring process. Additional details will be provided upon request.

We are an equal opportunity employer committed to celebrating diversity and inclusion. We believe in treating every individual equally, regardless of race, color, identity, national origin, protected veteran status, religion, sex (including sexual orientation and gender identity), disability, or any other characteristic protected by law.