Get It Recruit – Hospitality Hiring for Customer Service Representative – Remote | WFH at New York, NY Full Time

Are you passionate about helping others and exploring the world of travel? Join our team as a Remote Travel Customer Service Specialist and embark on an exciting career journey!

Position Overview

As a Travel Customer Service Specialist, you’ll be the friendly face (or voice!) behind our company, providing exceptional service to travelers. You’ll assist with inquiries, bookings, and ensuring every customer’s travel needs are met. This remote position offers competitive commissions, comprehensive training, and the opportunity to earn valuable certifications, setting you up for success in the travel industry.

Key Responsibilities

• Deliver prompt, courteous, and personalized assistance to customers via phone, email, and chat, addressing their travel-related inquiries, concerns, and requests.
• Recommend tailored travel solutions, including flights, accommodations, car rentals, and activities, to create unforgettable experiences for our customers.
• Process bookings and reservations accurately, ensuring compliance with policies and industry regulations.
• Handle itinerary changes, cancellations, and refunds with empathy and understanding, providing top-notch customer service.
• Collaborate with internal teams and external partners to resolve customer issues efficiently and ensure a seamless travel experience.
• Stay up-to-date with travel destinations, trends, and industry developments to provide informed assistance and recommendations.

Qualifications

• Exceptional customer service skills and a genuine desire to help others.
• Excellent verbal and written communication abilities.
• Proficiency in using computer systems, customer service software, and tools.
• Attention to detail and accuracy in processing bookings and reservations.
• Adaptability to work in a fast-paced, remote environment while maintaining professionalism and composure.
• Previous experience in customer service or hospitality is a plus, but not required.

Benefits

• Entry-level position with opportunities for career growth within the company.
• Competitive commissions and incentives based on performance, offering unlimited earning potential.
• Comprehensive training and certifications to equip you with the necessary skills and knowledge.
• Access to travel perks and discounts, including discounted flights, accommodations, and other travel-related benefits.

Join our team and embark on a rewarding career where you can help travelers create unforgettable experiences while enjoying exciting travel perks and competitive benefits. Apply now and let’s explore the world together!

Employment Type: Full-Time