Get It Recruit – Hospitality Hiring for Customer Service Representative – Remote | WFH at Cottonwood Heights, UT Full Time

Position Details

Class Starts: October 23, 2023

Training Schedule: Monday to Friday, 11:30 AM to 8:00 PM (Mountain Time)

Anticipated Shift After Training: 1:30 PM to 10:00 PM, including some weekends and holidays

Location: Work from home, must reside within 50 miles of Midvale, UT

Remote Work Requirements: Maintain a safe, secure, ergonomic work environment free of interruptions. Responsible for internet setup and support (Minimum 3 Mbps download speed and 1 Mbps upload speed, physical cable plug-in connection).

Compensation And Benefits

Competitive hourly pay + incentives up to 15%

Comprehensive benefits package, including medical, dental, vision, 401(k), and TRAVEL DISCOUNTS.

If the training class schedule or shift doesn’t align with your availability, stay connected with us, as we regularly recruit for additional classes. Share your contact information with us here.

Job Summary

You’ll have the opportunity to serve guests from around the world as they embark on their travel journey. Your mission is to create an effortless experience, build raving brand fans, and assist guests with questions about property facilities, services, and room accommodations. You’ll support our vision of becoming the world’s favorite travel company by handling incoming contacts for various Marriott brands through voice, email, and chat channels.

Responsibilities

Process reservation requests and provide basic loyalty and customer care support.

Identify guest reservation needs and utilize sales techniques to maximize revenue.

Ensure compliance with booking rules, loyalty guidelines, and case management.

Provide exceptional customer support by assisting in issue resolution and maintaining open communication with Marriott properties, company contacts, and third parties.

Requirements

Adhere to company policies and procedures.

Maintain a clean and professional personal appearance.

Safeguard proprietary information and company assets.

Respect guests’ privacy and security.

Exhibit excellent communication skills and phone etiquette.

Foster positive working relationships with colleagues.

Comply with quality assurance standards.

Handle light lifting (objects up to 10 pounds) without assistance.

Perform Other Reasonable Job Duties As Requested By Supervisors.

Equal Opportunity Employer

We are committed to building a diverse workforce and fostering an inclusive, people-first culture. We do not discriminate on any protected basis, such as disability or veteran status, and adhere to applicable federal, state, and local laws regarding employment. Applicants with criminal histories consistent with applicable laws are considered for employment opportunities.

Join our team and be part of a globally recognized company that values diversity and equality. Your journey begins here!

Employment Type: Full-Time