Get It Recruit – Healthcare Hiring for Telehealth Nurse – Remote | WFH at New York, NY Full Time

We are seeking a compassionate and knowledgeable Telehealth Veterinary Nurse to provide remote support to our valued members through chat and phone communications. In this role, you will work closely with veterinarians, veterinary technicians, and other healthcare professionals to deliver exceptional telehealth services and support. This position is remote and will directly to the Telehealth Manager.

To ensure expanded coverage for our members, all Telehealth Nurses will have a fixed schedule, which they must commit to for at least one year.

Current Available Shifts Include

10 pm – 6 am/7 am EST (various weekdays; possible weekends)

What You’ll Do

Engage with our members through text-based chat and phone to provide telehealth services and support

Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication

Independently handle and resolve tasks, adhering to high-quality standards and deadlines

Collaborate with both virtual and in-practice team members through constant communication and monthly team meetings

Utilize your clinical training to give personalized care to patients virtually

Maintain accurate medical records and communication documentation

Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals

Maintain deep knowledge and familiarity with our memberships, services, and perks

Lead, model, and exemplify our experience standards

Who You Are

10+ years of experience as a LVT/RVT/CVT or Veterinary Assistant

Ability to triage; knowledge of recognizing medical emergencies and illnesses

A drive to work for a company with a startup mindset, breaking tradition

Problem-solving self-starter who can work independently and is also a team player

Excellent communication skills and highly organized with strong attention to detail

Customer service mindset, highly empathetic and compassionate

Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.)

Must be able to work flexible/non-traditional hours including weekends and holidays

Passion and love for animals, especially cats and dogs

What You’ll Get

Competitive salary ($18/hour)

An opportunity to make a real impact on the people around you

A collaborative group of people who live our core values and have your back

We look forward to welcoming a dedicated professional to our team who shares our commitment to providing exceptional telehealth services and making a positive impact on the well-being of our members and their beloved pets.

Employment Type: Per Diem