Get It Recruit – Healthcare Hiring for Patient Care Caller – Remote | WFH at New York, NY Full Time

Are you a compassionate, adaptable communicator with a knack for organization? Are you passionate about making a positive impact in patient care? Join our dynamic team across multiple practices in Brooklyn and Queens as a Patient Care Caller. Although this role is remote, candidates should be located in New York and open to occasional travel to Canarsie Cosmetic Family Dental, if necessary.

Responsibilities

Reach out to patients via telephone to follow up on recent medical appointments or treatments.

Listen attentively to patients’ concerns, questions, and feedback regarding their care experience.

Offer empathetic and knowledgeable responses to address patients’ inquiries or escalate issues to appropriate personnel for resolution.

Thoroughly document all interactions with patients in our database or electronic medical records system.

Ensure strict compliance with patient privacy and confidentiality regulations (e.g., HIPAA) during all interactions.

Engage in ongoing training to stay abreast of healthcare procedures, policies, and best practices.

Maintain a positive and supportive demeanor towards patients, colleagues, and healthcare professionals.

Requirements

High school diploma or equivalent; additional education or training in healthcare or customer service is a plus.

Demonstrated experience in a customer service or patient care role, preferably within a healthcare environment.

Exceptional verbal and written communication skills, demonstrating empathy and professionalism over the phone.

Strong interpersonal skills with an ability to build rapport with patients from diverse backgrounds.

Detail-oriented and highly organized, with adept multitasking and prioritization abilities.

Proficient in using computers and electronic medical records systems; familiarity with CRM software is advantageous.

Ability to remain composed and calm in challenging or emotional situations.

Commitment to upholding ethical standards and safeguarding patient confidentiality.

Flexibility to work varying shifts, including evenings, weekends, or holidays, based on operational needs.

Salary Range: $30,000 – $300,000

Employment Type: Full-Time