Get It Recruit – Healthcare Hiring for Medical Office Receptionist – Remote | WFH at Ocoee, FL Full Time

We are in search of a dedicated and enthusiastic Medical Office Receptionist to join our team at our Ocoee location. As a key member of our team, you will play an essential role in ensuring a positive experience for our patients and clinicians. Your responsibilities will encompass patient management, efficient check-in and check-out processes, providing exceptional customer service, and addressing patient care and account-related concerns.

The ideal candidate for this role is detail-oriented, capable of multitasking, possesses a warm and friendly demeanor, collaborates effectively with the team, exhibits professionalism, and consistently delivers top-notch customer service.

SCHEDULE

Working Hours: 8:00 AM – 5:00 PM, Monday through Friday

Compensation: $17.50 per hour

Responsibilities

Warmly greet and assist patients during check-in and check-out processes, including the completion of necessary paperwork and handling payments.

Provide initial assessment paperwork to patients, ensure completion, and input electronic forms into the EHR system.

Respond to phone calls, addressing patient inquiries, payment-related questions, and processing release requests.

Maintain the accuracy of patient accounts, including billing information, contact details, and payment authorizations.

Assist patients in scheduling and rescheduling follow-up appointments, verifying appointment details, whether in-person or via telehealth.

Aid patients in accessing Vsee, the Patient Portal, and navigating the website platforms.

Respond to emails and patient messages through the Patient Portal, as well as voicemails.

Conduct daily audits of the appointment scheduler for maintaining appointment accuracy.

Ensure the cleanliness and organization of the office space, making it a welcoming environment.

Perform general office tasks such as sorting mail, scanning documents, and handling Efaxes.

Provide backup support to the Office Lead in pre-appointment processes.

Fulfill any other office-related duties assigned by the Office Lead.

Skills & Experience

High School Diploma or equivalent; an Associate’s degree is preferred.

At least 2 years of customer service experience, with a preference for healthcare or front desk experience.

Familiarity with OSHA/HIPAA regulations is advantageous.

Strong multitasking abilities.

Competence in working both independently and as a team member.

Excellent written and verbal communication skills.

Must be legally authorized to work in the United States.

Demonstrated awareness, inclusivity, sensitivity, and experience in working with individuals from diverse backgrounds, including various ethnicities, socioeconomic statuses, sexual orientations, and gender identities.

Equal Opportunity Employer

We are an Equal Opportunity/Affirmative Action Employer and do not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

Employment Type: Full-Time