Get It Recruit – Healthcare Hiring for Medical Office Receptionist – Remote | WFH at Norcross, GA Full Time

We are searching for a dependable and motivated Medical Office Receptionist to become an integral part of our team. As a vital team member, you will be responsible for providing exceptional support to both patients and clinicians in our office. Your role involves managing patient interactions, facilitating check-in/check-out processes, answering inquiries via phone and in person, scheduling appointments, and addressing various patient-related issues with a focus on delivering top-notch customer service.

Key Responsibilities

Warmly greeting and efficiently checking in/out patients while ensuring all necessary paperwork is completed accurately.

Assisting patients with initial assessment paperwork and managing electronic forms in our system.

Handling incoming calls, addressing patient inquiries, and providing support for payment-related questions and requests.

Maintaining accuracy in patient accounts, including contact information and payment details.

Managing appointment schedules, ensuring accuracy in both in-person and remote appointments.

Guiding patients in utilizing our online platforms and assisting with technical support.

Responding to emails, messages through our Patient Portal, and voicemails promptly and professionally.

Conducting daily audits of the scheduler for appointment management.

Upholding office cleanliness and organization of common spaces.

Undertaking general office tasks such as mail sorting, document scanning, and managing electronic faxes.

Providing backup support to the Office Lead for pre-appointment processes.

Fulfilling other office duties as delegated by the Office Lead.

Skills & Qualifications

High School Diploma or equivalent; Associate’s degree preferred.

2 years of customer service experience, ideally within a healthcare or front desk setting.

Familiarity with OSHA/HIPAA regulations is advantageous.

Strong multitasking abilities.

Capability to work independently and collaboratively within a team.

Excellent written and verbal communication skills.

Legal authorization to work in the United States.

Demonstrated sensitivity, inclusivity, and experience working with individuals from diverse backgrounds.

We are committed to providing an equal opportunity workplace and do not discriminate based on various legally protected statuses.

Work Schedule

Monday to Thursday: 8:00 AM to 5:00 PM

Friday: 8:00 AM to 2:00 PM

Pay Rate

$18 per hour

Employment Type: Full-Time