Get It Recruit – Healthcare Hiring for Medical Office Receptionist – Remote | WFH at Brandon, FL Full Time

Warmly greet and assist patients during check-in and check-out, ensuring a positive experience by handling paperwork, co-payments, and clarifying any inquiries at the time of service.

Administer initial assessment paperwork, ensuring accuracy, and input electronic forms into the Electronic Health Record (EHR) system.

Manage incoming calls, offering support for patient inquiries, payment-related questions, and processing release requests promptly and professionally.

Maintain precise patient accounts, verifying billing addresses, contact information, payment authorization, and facilitating accurate collection.

Aid patients in scheduling follow-up appointments, adjusting appointments when necessary, and verifying the accuracy of both telephonic and in-person appointments.

Provide guidance to patients on accessing Vsee, the Patient Portal, and navigating website platforms for seamless interaction.

Handle emails, patient messages through the Patient Portal, and voicemails promptly and effectively.

Perform routine audits on the appointment scheduler to ensure accuracy and tidiness.

Uphold office cleanliness and organization in common spaces.

Undertake general office tasks including sorting mail, scanning documents, and managing electronic faxes.

Provide backup assistance to the Office Lead for pre-appointment processes.

Complete any other office-related duties assigned by the Office Lead.

Skills & Experience

High School Diploma or equivalent; an Associate’s degree is preferred.

Minimum of 2 years of customer service experience; healthcare background is advantageous, particularly in a front desk setting.

Familiarity with OSHA/HIPAA regulations would be beneficial.

Proficient in multitasking with the ability to work both independently and collaboratively within a team.

Excellent written and verbal communication skills.

Legally authorized to work in the United States.

Demonstrated awareness, inclusivity, sensitivity, and experience working with individuals from diverse backgrounds, embracing various cultures and identities.

Note: This position adheres to Equal Employment Opportunity/Affirmative Action principles and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

Employment Type: Full-Time