George Brown College is Looking For Customer Service Representative at Toronto, ON Full Time

Land Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBC Vision

To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary:
While modelling our Centre’s “First Impressions”, the incumbents are the first point of contact for all general enquiries from a high volume of prospective and current Centre for Hospitality & Culinary Arts (CHCA) students; as it relates to courses, programs, schedules, and their academic standing (Degree Works s).

Key responsibilities:
Ensures timely and accurate information is provided, upon request to students, prospective students, staff, and public, by phone email or in person (regarding, but not limited to program registrations, course progression, international status, certificate courses, student services, Electives Office).

Liaises with students and ascertaining their needs, providing students with appropriate referrals to other GBC departments and resolving problems or directing inquiries to appropriate person for solution, as necessary.

Refers students to intra-college service supports, such as Student Service Centre, International Centre, and Counselling & Career Coaching; liaises with student services and completes paperwork required to facilitate access to services as appropriate.

Assists with tour requests from high schools and other outside recruitment initiatives.

Ensures student records are accurate and up to date, escalating any issues to the Registrar’s Office.

Ensures timetable conflicts are communicated to appropriate stakeholders and resolved.

Provides divisional administrative support and takes active role in start-up/end of term activities.

Other duties as assigned.

Educational and Experience Requirements:
Three-year diploma or degree or equivalent from a recognized post-secondary institution in Business Administration, Hospitality, Office Management, or an equivalent combination of relevant education and practical experience.

Minimum of two (2) years’ experience working in the Hospitality industry as part of a busy customer service team where multi-tasking was necessary, working in an environment where diversity of people and situations are encountered.

Experience working with relational databases and experience in facilitating conflict resolution.

Skills and Attributes:
Excellent time and organizational skills; ability to prioritize and delegate tasks.

Demonstrated communication, collaboration, interpersonal and teamwork skills at a professional level.

Demonstrated commitment to uphold the College’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

GBC employees, please use https://adfs.georgebrown.ca/adfs/ls/IdpInitiatedSignOn.aspx to apply via our internal site using your GBC credentials for consideration.

About Us:
George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

Why work here?

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact [email protected] confidentially.