Gentiva Hospice Hiring for Care Coordinator Non Clinical at Remote Full Time

We are looking for a Care Coordinator Non Clinical to join our team. This position will directly to the Director Contact Center and is responsible for taking non clinical inbound calls and escalation to a nurse, as well as to support referral coordination for patients who need Gentiva Services.

**This is a remote position** Shift is Sunday 10am-4pm ; Mon/Tues/Thur/Fri 5pm-9pm.

• Able to navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources.
• Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions.
• Assists in admissions process by working closely with the Gentiva branch staff to follow up on patient admission status.

About You

• Associate degree preferred
• Minimum of 1 year working in a healthcare related field or healthcare call center
• INTERNET REQUIREMENT: High-speed Internet connection (minimum 10 Mb/s download speed and minimum 2 Mb/s upload speed, recommended 5 Mb/s upload). Satellite based internet services are not acceptable.
• Excellent analytical and problem-solving skills.
• Ability to learn and master information related to locations and services of client.
• Outstanding computer skills.
• Good time management skills
• Good working knowledge of home health, hospice and palliative care services
• Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills.

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Competitive Salaries
• Mileage Reimbursement
• Professional growth and development opportunities

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet stage specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Job Type: Part-time

Pay: $21.61 – $26.03 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Every weekend
• Monday to Friday

Work setting:

• Remote

Application Question(s):

• This is a part-time position, Shift is Sunday 10 am – 4 pm & Mon/Tues/Thur/Fri 5 pm – 9 pm. Are you okay with this?

Experience:

• Hospice: 2 years (Required)

Work Location: Remote