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Accounting / Finance / Accounting / Finance
GenScript Hiring for Graduate Training-Technical Account Manager Full Time
Job Responsibilities:
- Provide clients with technical advice primarily in the fields of molecular biology, protein production, antibody preparation, and biopharmaceuticals; assist clients in designing solutions and propose suitable options.
- Perform project assessments, provide quotations, and process orders, ensuring accuracy and correctness of orders.
- Handle customer inquiries and maintain communication and cooperation with sales managers to enhance customer satisfaction.
- Proactively manage and address customer complaints; for inquiries that cannot be immediately addressed, utilize resources such as referencing materials and consulting production departments to find solutions.
Qualifications:
- Master’s degree or higher in a biology-related field.
- Proficiency in written and spoken English, which will serve as the working language.
- Familiarity with molecular cloning, vector construction, protein expression and purification, antibody preparation, cell culture, and related laboratory techniques.
- Strong customer service mindset, excellent teamwork awareness, self-management skills, and ability to work under pressure.