General Motors Hiring for Customer Quality Engineer at Oshawa, ON Full Time

Job Summary:
This position gathers quality issues from various sources, capturing and analyzing data and to present information in a concise manner. The Customer Quality Engineer is in charge of problem definition and assignment of issues for root cause identification and implementation of countermeasures. In addition, the will role will be in charge of maintaining the Application and Data Base for the Single Issues List.

The position performs the following duties:
Safety

Follow all site and corporate Safety Guidelines. Maintain safe and professional work spaces per Site Workplace Organization Standards and participate in Safety Observation Tours as needed. Support resolution of *S Safety and Ergonomic Issues

People

Develop Quality related and professional skills through attainment of Red X certification, BIQ/GMS compliance, Quality skills assessment completion, and professional society certifications.

Support Work-Place Organization standards. Lead and mentor Red X Technical Problem Solving methodologies for Manufacturing Team

Support a cross-training plan for Quality Engineering to meet plant, Quality, SQ objectives. Complete Suggestion Plan Requirements and complete analysis of incoming Suggestions. Furthermore, support CAP Goals, CDP and BPD Targets.

Quality

Identify and investigate Customer Quality Issues from Warranty, JD Power, Consumer Reports, and other external and internal sources. Develop and compile comprehensive Problem Definition packages for Customer Quality Issues to hand off to appropriate partners. Followed up my documentation of root cause and corrective actions via Manufacturing Fast Response Process and Problem Resolution Tracking System (PRTS).

Single point contact for answering PRTS issue status questions for assembly plant: Management/Creation of plant analysis PRTS issues, Management of PRC step on Current Product Vehicle PRTS issues

Maintain departmental Customer Quality Engineer issues tracking database. Query development to address standard and adhoc reporting requests.

Coordinate with Program Quality Team to develop and implement advance quality issue identification strategies for Start of Production vehicle exposure periods. Participate in warranty review, Captured Test Fleet, Technical Assistance Center, and Current Product Improvement Team (CPIT) meetings. In addition, working with dealership service departments as needed to investigate warranty claims

Build Manufacturing Plant Quality Metric – Global Customer Audit (GCA), Warranty, and First Time Quality – presentation for CPIT

Create and upkeep Assembly Plant Voice of the Customer (VOC) Data Display Wall. In addition to implementing the Voice of the Customer metric review for Assembly Plant Staff. Interaction with Program Team Leadership and Safety Investigators regarding high priority projects and roadblock removal

Responsiveness

Support timely containment and resolution of identified Manufacturing Quality issues, attend Quality Engineering Team standard meetings

Attendance of commodity issues at respective manufacturing Quality Issue Reviews (support as required). Supporting manufacturing First Time Quality improvement initiatives.

Problem Resolution Tracking System (PRTS) issues to be built, assigned, and completed per assigned timing targets

Cost

Drive assigned Warranty reduction initiatives

Identify, investigate, and implement Manufacturing cost savings opportunities

Position Requirements

Bachelors’ degree or equivalent.

2+ years DevOps experience (Python, HTML, JavaScript, MySQL)

Advanced Microsoft Excel skills

Technical knowledge of vehicle components and operation

Strong oral and written communication skills

Ability to collect and perform analysis of warranty information to present to upper management.

High level of independent thinking, decision-making, planning and organizational skills.

Manufacturing Quality experience

Red X Technical Problem Solving Certification

Successful candidates will be required to attest to, and be prepared to provide proof of, their vaccination status and that any job offer will be conditional on the candidate being fully vaccinated

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.