General Dynamics Information Technology Hiring for Education, Training, and Outreach Specialist at Remote Full Time

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Education, Training, and Outreach (ETO) Specialist joining our team to remotely support the Centers for Medicare and Medicaid Services (CMS) Marketplace Assister Technical Support (MATS) program.

At GDIT, people are our differentiator. As an ETO Specialist, you will be trusted to work on take training needs assessments and develop training materials for customer use. You will also be responsible for working with IT teams to develop and review client deliverables, ensuring Section 508 compliance and create screen language and email templates to support new IT development. In this role, a typical day will include:

Analyzing and documenting training needs for new or existing IT development work in support of multiple stakeholders.

Collaborating with the IT team to develop materials

Collaborate with ETO lead(s) for content development best practices.

Developing training content for instructional accuracy and instructional design best practices.

Creating communication including email language and response templates for new or existing IT development work.

Discussing ETO products with clients and assessing the best fit based on training needs.

Designing and developing training materials including user guides, quick reference guides, job aids, and other supporting documentation.

Ensuring products follow instructional design best practices and meet our internal standards and style guides.

Participating in stakeholder meetings and presenting ETO deliverables and solutions.

Working with internal team of BA’s, Developers, Testers, etc. to make sure that we have the correct information for ETO materials.

Work as the Lead ETO resource for a designated MATS project/tower or across multiple projects/towers.

REQUIRED QUALIFICATIONS:
Bachelor’s degree

Five (5)+ years prior, relevant full-time work experience

Experience with the Centers for Medicare and Medicaid Services (CMS) and/or a large government client

Experience presenting to clients and stakeholders

Experience creating and developing training materials

Experience receiving constructive feedback and translating into deliverable improvements

Section 508 Compliance for documents

Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

Must be able to obtain Public Trust clearance

Must have lived in the United States at least three (3) out of the last five (5) years

PREFERRED QUALIFICATIONS:
US citizen or a Green Card holder

Knowledge of Salesforce is a plus but not a requirement.

Ability to work independently and collaboratively.

Working knowledge of health care, the ACA, and related issues.

Ability to provide positive and constructive feedback.

Strong presentation skills.

Ability to manage time, set priorities, and work under time constraints.

Excellent organizational skills and ability to multitask.

Excellent written and oral communication skills.

Sound analytic, problem solving, and qualitative skills.

Strong customer service skills.

Proven team player; strong relationship building skills both internally and externally.

WHAT GDIT CAN OFFER YOU:
An opportunity to leverage our trusted partnership with CMS as you help us connect millions of Americans with health care through top-notch training and technical support.

The ability to learn and grow professionally with a fast-paced, growing, and high-performing team.

Professional exposure to a diverse cohort of policy analysts, instructional systems designers, programmers, technical staff, and government officials.

GDIT CAREERS

Opportunity Owned

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

The likely salary range for this position is $60,000 – $90,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.