Gemba Academy Hiring for Account Manager Full Time

The Account Manager is part of Gemba Academy’s Customer Success team. This is a challenging and rewarding role that involves building and maintaining customer relationships and managing subscription accounts year over year. An Account Manager is dedicated to continuous improvement for themselves and their customers.

What we offer:

• Competitive compensation
• Health, dental, vision, and life insurance options
• 401(k) plan with company matched contributions
• Great work/life balance
• Casual, friendly work environment
• Flexible working arrangements both in office and remote

Experience & skills you bring:

Must Have Qualifications:

· 3-5 years of experience in customer care and managing accounts

· Customer Relationship Management (CRM) software experience, like Salesforce

· Excellent communicator with strong problem-solving skills

· A bachelor’s degree or equivalent work experience

· Exceptional time management and organizational skills

· Recognize and demonstrate respect for people

· Ability to communicate at all levels within an organization

· Crave continuous improvement both personally and professionally

· Strong desire to be the go-to person for your customers

· Provide individual and team contributions

· Proficient use of Google Suite or Microsoft Office

· Work mainly from the Keller, Texas office

Desired Qualifications:

· Lean and Six Sigma knowledge

Who is Gemba Academy?

Gemba Academy is a content provider specializing in continuous improvement training. Our goal is to help companies implement continuous improvement practices through the development of people. Our mission is to use online Lean & Six Sigma training to empower individuals and organizations around the world to improve.

Gemba Academy’s primary office is located in Keller, TX, with remote employees throughout the United States.

What will you do?

The Customer Success team works closely with the Sales team to ensure the customer experience with Gemba Academy is outstanding. A measure of success in this area is an increasing annual renewal rate. Tracking and ing of customer statistics is a vital part of this role.

As a strong customer advocate, you will be able to identify, research, and resolve technical issues that may arise. This support includes telephone calls, emails, and virtual meetings. While contributing individually and as part of a team, you seek solutions, maintain relationships, and help make Gemba Academy every company’s desired source for continuous improvement training and support.

Professional, assertive, confident, and personable demeanor is a must as the main point of contact for the Gemba Academy subscription customers. Respect for people within continuous improvement is what we teach and what we do to ensure our customers are successful in their training initiatives.

Job Type: Full-time

Pay: $45,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Travel reimbursement
• Vision insurance
• Work from home

Experience level:

• 3 years

Schedule:

• Monday to Friday

Travel requirement:

• Up to 25% travel

Ability to commute/relocate:

• Keller, TX 76248: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have Customer Relationship Management (CRM) software experience? Which one?

Experience:

• Customer Care/Account Management: 3 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Keller, TX 76248