GE Appliances Hiring for Inbound Customer Service Representative at Memphis, TN Full Time

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about their GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

As an Owner Service Agent with ASI/GE Appliances, you will assist inbound customers by advocating for a satisfactory resolution within internal departments. This position is an excellent opportunity for those wanting to positively impact the owner experience and wish to start an exciting career! 

Opportunities are available for candidates residing within 50 miles of the following cities: 

Cincinnati, OH 
Greenville, SC
Jackson, MS
Louisville, KY
Memphis, TN
Nashville, TN
Rapid City, SD
San Antonio, TX
Salt Lake City, UT
Tulsa, OK

*At this time, candidates living outside 50 miles of the cities mentioned above will not be considered for remote employment. You can assess your distance by using the following link https://www.google.com/maps

We offer a base rate of $15.00/hour+ weekly incentives based on your quality scores- paid weekly.

Training requires a 5-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).

After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 7:00 PM (CST), Monday through Friday.

Job Description

• After the training period, you will be utilizing multiple Windows-based programs and other internal applications simultaneously to:
• Drive owner-focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, faxes, e-mails, chats, or written inquiries and providing answers to contact inquiries related to parts sales, service, pre & post purchase
• Follows established guidelines, but when needed, take partnership to implement concession guidelines that are in the best interest of the owner and GEA, using GEA contact center systems
• Create, update, and retrieve owner records for logging facts surrounding complaints, actions, and resolutions
• Proactively provide feedback to Quality and Training to help keep training processes and materials updated
• Adhere to safety policies and procedures to ensure a safe work environment for all
• Support other parts of the business, such as directed
• Other duties as assigned

Additional Job Description

Required Qualifications & Skills

• High School Diploma or GED
• 1 years of sales or customer service experience
• Ability to communicate effectively in English is a requirement.
• Excellent written & verbal skills.
• Moderate to advanced computer skills; navigating multiple online applications.
• Exceptional organizational skills; ability to effectively multi-task.
• Ability to handle high-volume calls while simultaneously handling multiple online applications

Soft Skills

• Passion for helping customers and problem-solving.
• Flexible with the ability to take direction from management yet work independently to achieve goals.
• Active listening skills and the ability to ask questions.
• Conflict resolution skills; negotiation skills; and time management skills.
• Flexibility, being the ability to adapt to change. Critical thinking skills.
• Desire to work in a team environment towards common goals.
• Ability to remain calm while showing empathy while handling challenging customer concerns.

Requirements for Remote Work Environment

• Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., PC, keyboard, mouse, monitors, cords, and an ethernet cord).
• A local internet provider: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues).

Job Type: Full-time

Pay: $14.00 – $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote