Benefits

Dental care
Paid time off
Employee assistance program
Vision care

Client Care Specialist

Shift: Monday to Friday, Full Time, 8am-4:30pm.

We’re Until We Meet Again, part of Gateway Services, North America’s largest provider of pet aftercare services. Our Surrey BC facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful work they do.

We’re looking for an empathetic full-time Client Care Specialist to join our team, one who understands the balance between enthusiasm and compassion.

You’ll work with a close-knit team you know you can depend on, one that provides comprehensive aftercare services that include cremation, grief support, and memorials. Our team members are explorers, glass artists, car enthusiasts, parents, theme park fanatics, dog agility trainers, students, and moviegoers – and they love the work-life balance afforded at Until We Meet Again. We value the effort you put in and provide opportunities for growth within our organization.

What you’ll do

Act as the face of our company, welcoming pet parents and other site visitors, providing a great customer experience.

Determine client needs, offering possible solutions or follow-up as needed.

Answer and route phone calls and emails at a fast pace.
Utilize internal CRM system to handle payments, refunds, communications, and other administration.

Ensure best practices processes and procedures on all administrative and operational activities within the department.

Assist in setting up visitations, presenting aftercare options (including urns and memorial items), and memorial item pick ups.
Ensure client facing areas are clean and tidy.

Any other duties as assigned.

Why you’re a great fit

You like working with people and feel comfortable building and maintaining relationships with other industry professionals and pet parents
You’re caring, patient, kind, and empathetic
Solutions come easy to you – problem-solving and quick thinking are your thing
Punctuality and accountability are important to you
You’re able to work independently or as part of a team
You don’t mind a fast-paced environment and can execute tasks accurately
You have a strong attention to detail and take pleasure in making things right
You bring a sense of calm and confidence to each situation

Your work environment will include

An office setting, working at a desk using phones and computers
Frequent bending and lifting, (20lb minimum weight)
Overtime and weekend work may be required during busier times and when coverage is needed.
You may occasionally handle deceased pets.

What you can expect from us

Medical, Vision, Dental and Life insurances.
Supportive management and administrative teams
The potential for career growth within our organization
Free, on-demand continuing education courses
Employee Assistance Program
Paid holidays and time off

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee’s cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources.

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Gateway Services Inc is Looking for Client Care Specialist Full Time

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Gateway Services Inc is Looking for Client Care Specialist Full Time

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