Gatestone & Co. Inc Hiring for Technical Support Agent at Brantford, ON Full Time

About the Role

* Candidates must be available to commute to our office for the training period. Afterwards, agents will be able to work from home.

If you are experienced in technical support or love technology then Gatestone & Co has a great opportunity for you!

This department will operate 24/7 eventually so we will be looking for candidates who have flexible availability. It will be a permanent remote job.

Accountabilities

· Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues

· Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced

· Diagnose and resolve technical problems encountered by customers

· Consult internal software, tools and guides, to research customer issues and implement solutions

· Document customer records with log of problems and solutions for use by other Technical Support Representatives.

· Deliver exceptional customer experience while staying within our support scope guidelines

· Educate customers in realizing the full benefit of the clients products and services and look for opportunities to improve our business and elevate customer experiences

· Promote and sell the features, advantages, and benefits of client products and services to our customers

· Employ time management and multi-tasking skills to maintain high service levels

· Thoroughly document customer interactions and escalate potential service issues

· Identify opportunities to improve customer service levels

· Provide feedback to leadership teams to improve environment

· Various other duties as needed

Required Skills, Experience & Qualifications

· Comfortable with computer systems, networking, computer components, LAN, cable and TV setups, internet applications, browsers, and a comfort level with troubleshooting these topics patiently with customers over the telephone. Experience and education in these areas is an asset however training is provided.

· Demonstrated customer service experience within retail, sales, or call center environments

· Exceptional customer service and communication skills

· Professional business manner

· Ability to work independently and the desire to go above and beyond while contributing to a team’s overall success

· Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations

· A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

· Must be eligible to work in Canada

Benefits of Working at Gatestone

At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at Gatestone are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed. We also have a full time Employee Engagement Specialist who ensures we have fun while working hard!

When you join Gatestone, you do more than join a company. You become part of a team of talented and self- driven individuals dedicated to bring success to the Company and their lives.

Some of the perks to be associated with us:

– Paid professional training to successful candidates

– Growth opportunities within the company

– Monthly bonus

Be a part of an Awarding Winning Company. Apply today!

We are an accessible workplace. Gatestone welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Who We Are

Founded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Centre and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Our clients are some of the world’s most respected organizations including Fortune 500 companies.
Started by Nicholas Wilson from humble beginnings, Gatestone has grown into a major global outsource provider with 10 fully-integrated sites located across North America, Latin American, Central America and Asia offering skill sets across multiple experience levels and languages. Still under original ownership, the company is supported by a long-tenured management team who provide unparalleled strategic leadership at all levels throughout the organization

Job Types: Full-time, Permanent

Salary: From $15.50 per hour

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Work remotely:

• Temporarily due to COVID-19