Gannett Hiring for Customer Service Representative at Remote Full Time

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.

Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid.

To connect with us, visit www.gannett.com

LocalIQ DIrect Mail, part of the USA TODAY NETWORK, is seeking a Direct Mail Customer Service Representative.

The focus of this position is supporting Direct Mail and Print sales goals through superior customer service and working with our fulfillment partners to deliver high quality materials, on time, and on budget. We want a team member who can own the role, constantly looking for ways to improve the process, quicken turn times, and better communication.

This position is a full-time roll, working 40 hours per week.

Responsibilities:

• Gather the critical information necessary to understand the need of our clients.
• Use web-based systems to generate accurate and timely Mail and Print estimates for the sales department.
• Convert sold estimates to active Work Orders for use in job fulfillment.
• Collect and distribute all elements of a mail job to the correct fulfillment departments.

Requirements:

• At least two years’ experience working in customer service. Experience in the media industry preferred. We will consider candidates with less experience but with all the right tools.
• Excel Proficiency; knowledge of advanced functions, ability to sort and analyze data
• Experience working with a team of remote workers helpful.
• Proven experience producing accurate results under deadline pressure.
• Effective communicator; able to get along with diverse personalities.
• Direct work experience using computer systems such as CRMs as well as tools like Word and Excel
• Is comfortable using communication tools such as email and video meeting tools like Teams or Zoom.
• Excels in a fast-paced environment and understands the importance of flexibility.
• Collaborates well with others and can work with a team on the biggest projects.
• Employment is contingent on passing a pre-employment, post-offer drug screen and background check.

We are eager to learn more about you and how you fit this role. When you apply, don’t feel like you have to limit your upload to a resume; show us what you’ve done. To do so, put together a single document file that includes the following, in this order:

1. Your resume – one to two pages.

2. A cover letter introducing yourself to us.

3. Any supportive documents such as testimonials, recommendations, certifications, etc.

It is important that these items be assembled into a single document and uploaded in PDF format. Completing these steps will ensure that your application receives the highest consideration.

#LI-REMOTE

The annualized base salary for this role will range between $26,100 and $50,950. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at [email protected].