FTI Consulting, Inc Hiring for Collections Specialist Job at Roseland, NJ Full Time

This Collections Specialist will bring a strong corporate collections background to the operations group to facilitate timely payments from a growing customer base. The candidate must be detail oriented, organized, able to work independently and as part of a team of billing professionals. Excellent interpersonal skills are essential as the position requires contact with all levels of engagement professionals internally and externally.

KEY RESPONSIBILITIES

• Accountable for reducing delinquency for client accounts in order to reduce company DSO
• Establish methodological process for continuously canvassing all aged AR and performing routine follow-ups and check-ins to ensure timely payments
• Maintain meticulous notes and comments on all accounts via the system and various trackers
• Prepare and present reports on collection activities and progress.
• Proactively establish contact points with clients’ Accounts Payable contact(s) and preemptively ensure access to billing systems is in place prior to invoicing.
• Identify and resolve technical issues preventing client payments (access to eBilling sites, vendor setups, etc.)
• Collaborate with relationship managers where appropriate to facilitate client payments
• Establish and maintain effective and cooperative working relationships with practitioners and client accounts payable contacts.
• Perform all above duties with appropriate respectful demeanor and consultative client service
• Perform other assigned tasks and duties necessary to support efforts to maintain timely cash collections.

BASIC QUALIFICATIONS:

• BS/BA degree or equivalent work experience
• 5 years’ experience in accounting, collections, AR/AP role(s)
• Working knowledge of MS Office including advanced knowledge of MS Excel

REQUIRED SKILLS:

• Proven experience as a Collection Specialist or similar role
• Knowledge of Billing and Collections procedures
• Knowledge of various collection techniques
• Strong attention to detail, goal oriented and organized
• Able to establish sound processes and routines
• Self-motivated and able to work independently
• Commitment to excellent customer service
• Excellent written and verbal communication skills
• Detail oriented and dependable
• Problem-solving and critical-thinking skills
• Remain focused and on task in a fast-paced environment
• Manages time effectively and adapts quickly to changing priorities
• Able to handle difficult customers with diplomacy and tact

Our Benefits

Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:

• Competitive salary and bonus plans
• Generous paid holidays, time off and parental leave
• Full package of benefits plans
• Company matched 401K
• Annual paid volunteer hours
• Corporate matching for charitable donations
• Potential for flexible working arrangements
• Free snacks and drinks
• Upscale offices close to public transportation
• Pet insurance

About FTI Consulting

What makes us unique? With more than 6,250 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.

FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America’s Best Management Consulting Firms by Forbes . For more information, visit www.fticonsulting.com and connect with us on Twitter ( @FTIConsulting ), Facebook and LinkedIn .

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

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