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Admin & Office Assistant
FrontStreet Facility Solutions, Inc Hiring for Customer Service Representative at Bohemia, NY Full Time
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Full Job Description
About us
FrontStreet Facility Solutions, Inc. is a Repairs and Maintenance service provider in Bohemia, NY. We are fast-paced, fun, and rewarding.
Our work environment includes:
- Modern office setting
- Casual work attire
- Relaxed atmosphere
- Regular social events
- Lively atmosphere
- Company perks
- Safe work environment
- Food provided
- Growth opportunities
- On-the-job training
We are looking for a Customer Service Representative to join our team and provide excellent customer service to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing general information about products and services. The ideal candidate should have strong communication skills, an understanding of customer service principles, and the ability to handle challenging situations with tact and professionalism.
Responsibilities:
- Respond to customer inquiries and complaints in a timely and professional manner.
- Provide accurate information regarding products and services.
- Resolve customer issues in a timely and efficient manner.
- Follow up with customers to ensure their satisfaction.
- Maintain customer records in an organized manner.
- Identify and suggest possible improvements on procedures and services.
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Experience level:
- 1 year
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Bohemia, NY 11716: Reliably commute or planning to relocate before starting work (Required)
Experience:
- MS Office: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person