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Job Description:
About Realtooth
Realtooth is a premier chain of advanced dental clinics known for delivering world-class dental care with compassion and technology. We take pride in our excellence-oriented culture and are looking for strong leaders to uphold and elevate our service experience. With a strong focus on patient experience and service excellence, we are expanding our leadership team and inviting high-caliber professionals to join us.
Role Overview
The Front Office Manager will be responsible for directing and managing all front desk operations ensuring structured patient engagement, seamless coordination, and maximum patient satisfaction & to ensure a seamless patient journey from entry to exit. This role requires exceptional leadership, strong organizational abilities, and a passion for delivering a high-quality patient experience through efficient reception management, coordination, and team supervision.
Key Responsibilities
Lead and supervise the front desk team across clinics to ensure smooth daily operations.
Oversee patient check-in, appointments, billing coordination, and check-out processes with accuracy and efficiency.
Maintain a welcoming, professional and patient-centric environment at the reception.
Ensure proper queue management and communicate delays or updates to patients politely and proactively.
Monitor staff scheduling, attendance, grooming standards and work conduct.
Train front office executives on patient handling, communication, service quality and SOPs.
Handle escalated issues and ensure timely resolutions with empathy and maturity.
Coordinate with CRM, Doctors, Accounts, and Clinic Managers for smooth patient flow.
Maintain and analyze front office MIS reports including patient footfall & productivity metrics.
Ensure strict adherence to Realtooth protocols, confidentiality and service excellence.
Skills & Competencies
Strong leadership and team-handling capability.
High emotional intelligence, patience, and service orientation.
Ability to multitask, stay organized, and work under peak hours calmly.
High emotional intelligence, patience, and problem-solving capability.
Strong sales & persuasion skills while maintaining a service-oriented approach.
Proficiency in MS Office / Softwares / Google Sheets and report preparation.
Capability to multitask, prioritize, and work in a fast-paced, performance-driven environment.
Eligibility Criteria
Fluency in English is Mandatory (100% speaking and reading & writing)
Pleasing & Confident Personality
Professional appearance, behaviour and discipline.
Qualification: Graduate / Postgraduate (Any stream) MBA will be added benefit
Experience: 3-7 years in Front desk managing / CRM / Patient Relationship / Hospitality / Healthcare / Wellness / Hospital industry
Minimum 2-3 years of team-leading or supervisory experience preferred
Location: Lucknow : Gomtinagar & Gomtinagar Extension
What We Offer
Competitive salary with lucrative incentives
Fast-track growth and leadership opportunities
Strong professional learning & development environment
Opportunity to work with an established premium healthcare brand
Please share your CV here-
Contact HR: +91 or
mail us at –
Job Types: Full-time, Permanent
Work Location: In person
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Experience
3 – 7 Years
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No. of Openings
2
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Education
Graduate
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Role
Front Office Manager
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Industry Type
Hospitals / Medical / Healthcare Equipments
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Gender
Female
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Job Country
India
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Type of Job
Full Time
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Work Location Type
Work from Office
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Face interview location
C 117 H, Sector A Mandir Marg, Mahanagar, Lucknow
