Front Burner Brands Hiring for Instructional Documentation & Course Designer Job at Tampa, FL Full Time

As the custodian of our collective knowledge, the Instructional Documentation & Course Designer ensures the core instructional documentation for Front Burner and associated brands remains accurate, accessible, clear, concise, and compelling. The position requires a blend of technical writing and instructional design skills in order to create engaging course content that promotes comprehension and retention. Content varies from project to project, from highly technical, straightforward material like precise measurements and procedures in recipes to more expansive, and sometimes nebulous, concepts like leadership skills development.

As part instructional designer, the Instructional Documentation & Course Designer partners with other Learning & Communication specialists to analyze training requests and contribute to the design of a learning strategy with learning objectives and clearly-defined deliverables that best meet the needs of the defined audience and success factors established. Furthermore, they will be responsible for the development of core instructional documentation deliverables, may assist in the development of e-learning courses, and will support the implementation of the overall learning program. Later, they may play an active role in the evaluation of released training solutions.

As part technical writer, the Instructional Documentation & Course Designer carefully crafts content suited to the intended end user, whether hourly team members or business owners and executives. They address business needs, instructional goals, and learner needs with skillfully structured, well-designed, and attractive documentation. They mind the details of our dialect, matching the voice of our manuals, ensuring consistency in style, tone, and quality. They single out stylistic preferences, words, and phrases that should be used across recipes, job aids, and instructional documentation to reinforce concepts and promote recollection.

As a member of the Learning & Communications Department, they collaborate and consult with partners and peers across departments to research, organize, and develop instructional content, interviewing subject matter experts (SMEs) and observing operations in order to gain in-depth understanding of the processes, procedures, services, and experiences being offered.

The Instructional Documentation & Course Designer will be a pro-active, involved team member assisting in the delivery of other core services within the Learning & Communications Department. A sense of urgency, interpersonal skills, and excellent time management are critical to this team member’s success.
RESPONSIBILITIES
– As an active member of the instructional design team, contribute to the design of learning strategies to include the identification of audiences, learning objectives, assessment criteria/measurements of success, learning activities, and the deliverables and deadlines needed to support the design

– Compile content, write, edit, and produce a variety of core instructional documentation, both highly technical and informative; core instructional documentation includes but is not limited to the following: system standards manuals, reference manuals, job aids, recipes, and handbooks that document processes, standards, and information as it relates to knowledge management

– Write, edit, and produce learning documentation to support the execution of learning programs, including but not limited to the following: trainer guides, training schedules, trainee guides, job aids, and handouts

– Participate in the design and development of a variety of learning deliverables as an active member of the instructional design team, including but not limited to the following: storyboards, online learning modules, onsite training demonstrations, onsite training activities, scripts, and learning assessments

– Effectively manage documentation and assigned training deliverables in a timely manner; prioritize and produce deliverables for multiple large-scale projects simultaneously

– Effectively manage the digital recipe management system, ensuring recipes are easy to understand, accurate, accessible, organized, labeled properly, and can be found via search functionality with ease

– Works exceptionally well cross-departmentally with other team members, vendors, field employees, and applicable subject matter experts (SMEs) to source content and develop instructional documentation and associated supporting materials, working to analyze knowledge management needs, and outlining the plan for procurement

– Track feedback and requests and revise existing documentation and supporting materials based on audits, surveys, updated standards and procedures, and feedback from stakeholders, subject matter experts, and the Manager of Training & Learning Systems

– Ensures that all project requests can be tied back to a “source of truth” or program in existence to ensure the proper resources are available for the learner; in the case where on-off requests do not have foundational programming, all L&C team members are responsible for ensuring the program request is added to the L&C Department project queue

– Request assets, select final assets, and place assets to enhance documentation (such as recipes, job aids, charts, manuals, etc.), working with the Multimedia Specialist to make clear requests and with the Learning Experience Designer to contribute to the asset analysis for each project

– Design and format documentation for print and digital production using templates as designed by or in concert with the Learning Experience Designer, adhering to styles as documented to ensure all documentation is branded appropriately

– Ensures all documentation and course content is properly proofed for grammar, spelling, punctuation, etc.

– Apply the most current instructional design techniques, effective learning theories and principles, and creativity to all training deliverables to create engagement, ease of use, and readability

– Manage the print vendor relationship for Learning & Communications, collaborating on rollouts as necessary with other departments, managing the online print shop offering, and ensuring all products are current, printed correctly, and priced competitively

– Manage the translation vendor relationship for Learning & Communications, ensuring the timely translation of any new Heart of the House (HOH) recipes and materials as they are updated and actively monitoring vendor pricing to guarantee value for franchisee dollars spent

– Act as the department librarian and maintain the integrity of all documentation, ensuring version control, revision control, validation, and verification of content; responsible for loading in learning assets and ensuring the libraries in both UMELT Online (Learning Management System) and the intranet are up-to-date

– Analyze, improve, and organize document storage systems for internal drives with support from the Learning & Communications Department

– Serve as backup to the Learning Experience Designer and the Company Trainer & Support Specialist on Tier 1 and 2 UMELT Online (LMS) support tickets as needed

– Assist with planning and participation of annual events and special projects as required, including the onsite support and participation in UMELT Management Essentials

– Provide input and information to the Learning & Communications Department that will lead to greater operational excellence, customer satisfaction and franchise-level profitability, thereby assisting in the company’s objective of delivering the best, most complete, and ongoing training programs

– Perform other job-related duties as assigned
QUALIFICATIONS
To perform this job successfully, the individual must be able to perform all job responsibilities and accountabilities. The items listed in this job description are representative of the knowledge, skill, and/or ability required.

– Ability to work well both independently and within a team environment, aptitude to overcome barriers, multitask, accomplish tasks by the established deadline

– Ability to use company-endorsed project management tools and processes to effectively deliver on company objectives and initiatives, managing multiple large-scale projects simultaneously
EDUCATION & EXPERIENCE
– Bachelor’s degree in instructional design, graphic design, technical or professional writing, English, mass communications, learning technology, or related field; combination of education, certifications and / or experience will be considered

– Five years or more of experience in technical writing, content writing, instructional graphic design, website writing, instructional design, and/or document design

– Effective, efficient, and professional written and verbal communication skills, with an ability to effectively communicate complex ideas in a streamlined, easy-to-understand manner

– Familiarity with instructional design processes (ADDIE) and adult learning principles

– Above intermediate to advanced skill in using the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and the Adobe Creative Suite (InDesign, Illustrator, Acrobat, and Photoshop)

– Above intermediate skill in the design, layout, and graphic requirements for printing

– Intermediate to above intermediate experience with online learning management systems and e-learning course authoring tools (such as Articulate 360); expected to manage online libraries and produce online courses where necessary

– Ability and eagerness to learn new software and technologies, such as digital recipes management systems and learning management systems

– Experience in a restaurant/franchise organization preferred
TRAVEL
Routine travel to company-operated locations locally. Up to five percent domestic travel, as needed or required, for new restaurant openings, relocations, redesigns, scheduled meetings, or company functions.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• Bachelor’s (Preferred)

Experience:

• writing: 5 years (Required)
• Graphic design: 1 year (Required)
• online learning management: 1 year (Required)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19

Work Location: One location