Freshly Picked, Inc Hiring for Customer Insight and Customer Service Specialist at Lehi, UT Full Time

At Freshly Picked, we are a world-class, design-led, and well-recognized brand. We also have one of the largest social media followings in our industry, and we are developing new strategies to become the global leader in direct-to-consumer lifestyle products for parents and their cool little kiddos everywhere. If you love a fast-paced environment, fast growth, and the potential to have a huge impact on a company, then you are going to LOVE Freshly Picked!

As a company, we are hungry for growth, supportive, humble, honest, and light-hearted. These values are reflected in everything we do. Additionally, we strive to be results-focused in our decisions and priorities.

Job Overview:

The Customer Insight/Customer Service Analyst will play a crucial role in helping Freshly Picked understand and improve their customer service operations. They will be responsible for collecting, analyzing, and interpreting data related to customer interactions and feedback to provide valuable insights and recommendations for enhancing the customer experience.

Key Responsibilities:

• Gather customer data from various sources, including customer surveys, feedback forms, social media, emails, chat logs, and customer service interactions.
• Maintain a centralized database of customer-related information and interactions
• Analyze customer data to identify trends, patterns, and key insights related to customer behavior and preferences.
• Segment customers based on demographics, behavior, and preferences to create targeted marketing strategies and improve personalization efforts.
• Monitor and evaluate customer feedback and complaints to identify recurring issues and areas for improvement in products or services.
• Work closely with customer service teams to address and resolve customer concerns promptly.
• Prepare and present regular s, dashboards, and data visualizations to communicate insights and performance metrics.
• Collaborate with cross-functional teams to ensure data-driven decision-making.
• Investigate the root causes of customer issues and develop recommendations to address them.
• Collaborate with relevant departments to implement solutions and track their effectiveness.
• Collaborate with customer service teams, marketing teams, product development, and senior management to align strategies and actions based on insights.
• Manager customer service inquiries through chat and emails

Qualifications:

• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Attention to detail and the ability to work independently.

Logistics:

This is a part-time position with 3 days in office. Located in Lehi, UT

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