**Key Responsibilities:**
– **Ticket Sales and Reservations:** Help customers purchase tickets and make reservations for flights, ensuring all information is accurate.
– **Customer Service:** Provide assistance to passengers, answering their questions and resolving any issues they may encounter regarding ticketing and travel.
– **Check-in Process:** Guide passengers through the check-in process, ensuring they have the necessary documents and helping them check in their luggage effectively.
– **Issue Refunds and Changes:** Process refunds or changes to tickets as needed, maintaining a clear understanding of the policies and procedures involved.
– **Collaborate with Team Members:** Work closely with fellow staff members to ensure all tasks are completed efficiently and assist each other during busy periods.
**Required Skills and Expectations:**
– **Communication Skills:** You should be able to communicate clearly and courteously with customers, both verbally and in writing.
– **Attention to Detail:** Being careful and meticulous is important to ensure accurate ticket sales and customer information.
– **Problem-Solving:** You must be capable of thinking on your feet and handling customer queries or concerns professionally.
– **Team Player:** Collaboration with colleagues is essential to create a positive working environment and enhance customer experience.
– **Basic Computer Skills:** Familiarity with computers and airline reservation systems will be beneficial in managing bookings and customer data.
This position is perfect for individuals looking to start their career in the aviation industry with opportunities to grow while providing exceptional service to customers.
Experience
0 – 4 Years
No. of Openings
144
Education
12th Pass
Role
Airport Ticketing Staff
Industry Type
Hotel / Restaurant / Hospitality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
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