FreezPak Logistics Hiring for Customer Service Representative at Philadelphia, PA Full Time

Company Description

FreezPak Logistics, located in Philadelphia, PA, is a leading full-service cold and dry storage provider in the United States with over 50 years of experience in the food industry. Our 18 million cubic feet of facilities include the newest state-of-the-art near-port facility in Carteret, NJ, and our Paterson, NJ location is only minutes away from the largest port on the eastern seaboard and major highways. We are dedicated to delivering products to market efficiently with market-leading quality and personal and professional customer service.

Role Description

This is a full-time on-site role for a Customer Service Representative at FreezPak Logistics in Philadelphia, PA. The Customer Service Representative will be responsible for answering incoming calls and emails from customers, providing customer support, ensuring customer satisfaction, and creating a positive customer experience. The Customer Service Representative will also be responsible for processing orders, tracking shipments, and resolving customer complaints.

Qualifications

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Excellent communication and interpersonal skills
• Experience in data entry and order processing
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving and conflict resolution skills
• Working knowledge of Microsoft Office and data management software
• Experience in the food or logistics industry is a plus
• High school diploma or equivalent, or higher education degree