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Admin & Office Assistant
Freestar is Looking For technical support agent at Kitchener, ON Full Time
Education: College/CEGEP
Experience: 3 years to less than 5 years
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Security and safety
Bondable
Work conditions and physical capabilities
Attention to detail
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Time management
Workplace information
Remote work available
Health benefits
Dental plan
Health care plan
Vision care benefits
Work Term: Permanent
Work Language: English
Hours: 40 hours per week
Experience: 3 years to less than 5 years
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Security and safety
Bondable
Work conditions and physical capabilities
Attention to detail
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Time management
Workplace information
Remote work available
Health benefits
Dental plan
Health care plan
Vision care benefits
Work Term: Permanent
Work Language: English
Hours: 40 hours per week