Freestar is Looking For technical support agent at Kitchener, ON Full Time

Education: College/CEGEP

Experience: 3 years to less than 5 years

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Security and safety

Bondable

Work conditions and physical capabilities

Attention to detail

Personal suitability

Accurate

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Initiative

Judgement

Organized

Team player

Time management

Workplace information

Remote work available

Health benefits

Dental plan

Health care plan

Vision care benefits

Work Term: Permanent

Work Language: English

Hours: 40 hours per week