Fred Loya Insurance Hiring for IT Service Desk Technician Full Time

NOW HIRING!!!

We offer our employees’ Health & Dental Insurance 401K

Full-Time Positions!

FRED LOYA INSURANCE

Fred Loya Insurance, a leading provider of no-hassle auto insurance since 1974

Rated Top 4 in Texas as “Best cheap car insurance in Texas for 2021” by Market-Watch a subsidiary of The Dow Jones

Currently doing business in 12 states and expanding

BENEFITS:

Paid training

Paid holidays

Paid vacation days

Paid Sick days

DUTIES/RESPONSIBILITIES:

Attend and interact with the Service Desk queue and help users on phone. Create, escalate and close tickets using the WebHelpdesk Ticket System.

· Help users calling the Service Desk queue.

· Generate tickets and escalate the tickets in a need basis.

· Install/Remove applications when needed by Supervisor approval.

· Internet Outages or Phone outages to ISP/Telco Providers.

· any suspicious activity to immediate supervisor.

· any companywide/emergency issue to immediate supervisor.

· Travel to offices, if needed, to troubleshoot/replace PCs/Phones.

Other duties as assigned.

QUALIFICATIONS:

High School diploma or equivalent

A+ Certified or equivalent

Bilingual (English & Spanish) preferred

#Admin

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Language:

• English & Spanish (Preferred)

Work Location: One location