Four Recruitment Limited Hiring for Customer Service Representative at Rossendale Full Time

Customer Service Representative

Location: Rossendale
Salary: Up to £24k DOE

What’s in it for you?

• 22 days holidays (Increasing to 32 days with length of service) + 8 bank holidays
• Health Insurance
• Long service awards – Bonuses + additional holidays
• Company pension
• Onsite parking

Who will you be working for?

Our client is an established telecoms business based in Rossendale. Following a successful growth strategy, and approaching their 30th anniversary, they now have an opportunity for an excellent Customer Service Advisor to continue their own development within an ambitious and forward thinking business.

What will you be getting involved in?

• Dealing with customer enquiries over the phone, giving advice on products and promoting additional sales – providing excellent customer service throughout
• Building and maintaining relationships with customers and clients while ensuring customer satisfaction
• Communicating effectively to other members of the team
• Complete various administrative duties while adhering to company standards
• Troubleshooting both technical and non-technical issues, providing effective resolutions for customers and suppliers
• Keeping records up to date, logging faults and enquiries
• Keeping up to date with the market and technology developments
• Support the sales team when compiling proposals and quotations for new and existing customers
• Reviewing and presenting performance s for clients

Who are we looking for?

• Ideally have 2 years+ experience in an office-based customer service environment
• Knowledge of telecoms/IT is desirable but not essential
• Confident in delivering presentations detailing solutions for clients and colleagues
• Be an ambitious, driven person that is open to opportunities for personal growth and progression within a growing company
• Maintain a positive, can-do attitude when communicating with clients and customers
• Have a strong work ethic and ability to accountability for their actions
• Be able to work continuously on a task until completion and to the highest standard
• Be a natural communicator both in person and over the phone, demonstrating the ability to build lasting relationships with customers and clients
• Be able to deliver effective solutions to any issues, queries or challenges faced, resolving problems logically and professionally
• Have strong time management skills and the ability to manage their own workload effectively

Interested in this role? Please click apply now