Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park is Looking for Front Desk Agent Full Time

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Duties are not limited

Job Types: Full-time, Permanent

Salary: $17.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekend availability

Ability to commute/relocate:

• Sherwood Park, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location