Four Points by Sheraton Moncton Hiring for Front Desk Agent – Full Time at Moncton, NB Full Time

Reporting to the Guest Services Manager, the Front Desk Agent acts as the guest experience representative for arrival & departures services (check-in/check-out), concierge services & direct-to-hotel reservations calls.

Key duties

• Able to work in a fast-paced, changing environment with minimum supervision.
• Act as an ambassador for the hotel with a focus on superior guest services.
• Must have the ability to work various hours and shifts.
• Take, cancel, and change room reservations.
• Bilingual ( French/English) is an asset
• Register arriving guests, assign rooms, and check out guests.
• Process group arrivals and departures.
• Accurately process guests’ departures and payments.
• Post charges and payments to guest rooms and meeting rooms.
• Balance cash float and daily cashier reports.
• Act as a concierge, providing information to guests about hotel facilities, services, and points of interest in the area.
• Provide night audit relief.
• Other hotel-related duties as assigned.
• Follow emergency and safety procedures.
• 30-40 hours per week.

Job Type: Full-time

Salary: $15.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Moncton, NB E1G 0E3: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)