Fortune Transportation Hiring for Transportation Dispatcher Full Time

Fortune Transportation is looking for a reliable Dispatcher to help establish trucking routes that keep costs down but meet customer scheduling needs. As a dispatcher for Fortune Transportation, you will be responsible for using the latest in routing software to create ongoing trucking routes that make required stops outlined in customer contracts. The successful candidate for this position needs to be able to be flexible and work with our truck drivers to schedule pick-up or delivery for new or established clients when necessary.

Roles and responsibilities:

• Develop delivery routes and maintain contact with drivers throughout the day

• Collaborate with management to modify daily routes to accommodate the needs of customers

• Act as a communication liaison through answering incoming phone calls from drivers on the road

• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes

• Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries

• Provide excellent customer service skills

• Be able to provide conflict resolution solutions between driver’s and customers

Qualifications:

• High school diploma/GED required

• Previous Dispatch experience (Preferred)

• Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays

• Strong knowledge of the roadways throughout the immediate area

• Ability to work in a team environment in high pressure situations

• Strong written and oral communication skills are essential

• Answers incoming driver calls regarding scheduling issues, product problems, service questions and general concerns

• Responsible for maintaining a high level of professionalism with drivers and working to establish a positive rapport with every team member

• Update order information in the database during and after each call

• Work with the management team to stay updated on routing knowledge and be informed of any changes

As a dispatcher, you’re a navigator in the world of trade. Your new direction is calling!
Call us at 507-831-2335 or apply online now!