FortisBC Hiring for Technical Analyst 1 at Trail, BC Full Time

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together. Position Overview

As a Technical Analyst at FortisBC, this position is responsible for providing technical support to the end users at FortisBC. This includes, but is not limited to, desktop computing, mobile computing, communications, end-user support, printing devices, network infrastructure and server storage, data centre equipment. Responsibilities

Provide frontline technical support to our end users

Complete departmental helpdesk/deskside functions including problem receiving, recording, and tracking

Action technology service requests

Troubleshoot end user issues (hardware and company standard software)

Provide support and tracking for mobile and smart devices

Complete upgrades, installations, and preventive maintenance tasks

Repair computer software and/or hardware and work with external vendors to obtain repairs when necessary

Liaise with senior support on behalf of client

Deploy device images and software packages

Acquire quotes and procurement of necessary hardware and software

Set-up/receive/deliver PC equipment, recycle of excess surplus equipment

Record software and hardware asset modifications

Maintain up-to-date knowledge of the company’s computer systems

Estimate/complete a series of tasks required for a minor project

Some travel may be required Requirements

2 year Diploma in Computer or Electronics Technology, Computer Science or related field.

Minimum 2 years’ experience related work experience.

Familiar with current operating systems applicable to the job.

Familiar with imaging processes

Familiar with software deployment

Maintaining business contacts with suppliers, service reps and other businesses.

Familiar with Windows Server based network environment including user maintenance, scheduling, printer configuration, remote connectivity, etc.

Familiar with Microsoft Office applications, collaboration and communication systems

Knowledge of peripherals and network attached devices including but not limited to printers, scanners, plotters, cameras, mobile, smart devices

Valid Class 5 British Columbia Driver’s license

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

The safety of our customers and FortisBC family members is our number one priority. Depending on the responsibilities of the job, some employees work remotely and some in office. To ensure the safety of our employees on our job sites, there is strict adherence to our worksite safety plans and social distancing practices. As an essential service provider, we’ll continue to follow the government COVID-19 guidelines and adjust our plans as necessary. As we welcome new employees, our commitment to safety remains for all of our FortisBC family.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.