Forsyth County, NC Hiring for Office Assistant at Winston-Salem, NC, United States Full Time

Salary : $33,657.84 – $38,706.52 Annually

Location : Winston-Salem, NC

Job Type : Full Time

Job Number : 06875

Department : Social Services

Division : Child Support

Opening Date : 12 / 08 / 2023

Closing Date : 12 / 17 / 2023 11 : 59 PM Eastern

General Statement of Duties

Forsyth County Department of Social Services is seeking a highly motivated self-starter to join the Office Assistant Unit within our Child Support Services program.

The desired candidate for this position must demonstrate professionalism, the ability to multi-task, be people-oriented, and work effectively in a fast-paced environment.

Additional duties include maintaining digital filing systems, receiving and scanning incoming mail, preparing outgoing mail for distribution, responding to customer inquiries, greeting customers, and providing clerical support to the functional unit staff.

The desired candidate must possess excellent telephone demeanor as answering incoming telephone calls, using a computer and headset, and quickly assessing customers’ needs are important functions of this position.

Strong verbal and written communication skills are important for interacting with the public and documenting customer interactions.

Excellent customer service, organizational and computer skills are a must, with attention to detail and accuracy.

Distinguishing Features

This Office Assistant should be professional, people oriented, able to multi-task, and possess strong written and oral communication skills.

Excellent organizational and computer skills are also important. This person should also be detail oriented and have excellent telephone demeanor, as this person will be answering incoming calls, gathering information to determine the customer’s needs, and directing the customer to the appropriate staff.

The Office Assistant should also be able to work well under pressure to meet deadlines and be able to handle changes effectively.

Work is performed under general supervision following specific guidelines.

Minimum Education and Experience

Graduation from high school or GED and at least one year of office / clerical experience. A higher education level may be considered as a substitution for all or part of the experience.

Essential Duties and Responsibilities

Essential duties and responsibilities include but are not limited to :

• Proficient typing and data entry skills are a must.
• Maintaining physical and electronic filing systems;
• Receiving, sorting & distributing incoming mail;
• Preparing outgoing mail for distribution and;
• Responding to customer inquiries and greeting customers.

The person in this position will be cross-trained to learn the duties of other clerical support staff within the Child Support program.

Additionally, this Office Assistant will be responsible for the following :

• Performing daily word processing tasks such as producing routine letters, memorandums, and
• informal s;
• Working with multiple spreadsheets, manipulating databases, entering & correcting data,

modifying an Excel workbook, formatting an Excel worksheet, and using printing functions.

• Creating presentations in PowerPoint.
• Valid Driver’s license is required. Must be able to travel to and from the courthouse.

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These links do not apply to positions that are Part Time, no benefits.

The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application.

Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.

By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager.

Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. “See resume” is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

Please select your highest level of completed education.

• Some high school
• High school diploma or GED
• Some college, trainings, or certifications
• Completion of a vocational program
• Associate’s degree
• Bachelor’s degree
• Master’s degree or above

Do you have a valid driver’s license?

How many years of office clerical experience do you possess?

• No experience
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• 5 to 7 years
• 7 to 10 years
• More than 10 years

How many years of data entry experience do you possess?

• No experience
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• 5 to 7 years
• 7 to 10 years
• More than 10 years

How many years of professional experience do you have with face-to-face contact serving the public?

• No experience
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• 5 to 7 years
• 7 to 10 years
• More than 10 years

Please select the computer programs and applications below with which you are proficient. Select all that apply.

• DocuWare
• NCFAST
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• None of these

Which option below best describes your proficiency working with computer programs?

• Beginner
• Intermediate
• Advanced
• Expert

Please select the Microsoft Excel functions below that you are able to complete. Select all that apply.

• Create a spreadsheet
• Enter data into a spreadsheet
• Modify an Excel workbook
• Format an Excel worksheet
• None of these

Please select the word processing functions below that you are able to complete. Select all that apply.

• Write routine letters
• Write memorandums
• Write informal s
• None of these

Are you able to create a slideshow or presentation in Microsoft PowerPoint?

How many years of mail processing and / or filing experience do you have?

• 0 years
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years or more

How many years of telephone or call center experience do you have?

• No experience
• 1-2 years
• 2-3 years
• 3-5 years
• 5-6 years
• 6 or more years

Required Question