Foot Locker Hiring for Email / Chat Customer Service at Wausau, WI Full Time

FOR CONSIDERATION, APPLY DIRECTLY THROUGH OUR WEBSITE HERE: https://us-cc-footlocker.icims.com/jobs/51790/email—chat-customer-service—full-time/job

At Foot Locker we obsess over the customer. This is where you come in! We are seeking full-time eCustomer Care Specialists, a position that is vital to our company’s success. You will be responsible for providing a positive customer experience through compassion and by applying the problem-solving skills developed during our paid training. This role provides you the opportunity to build and use your strong communication abilities and expand your career by learning about the business.

By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.

This position is located on-site in our Wausau, Wisconsin office.

Available full-time shift: Monday-Friday 1pm-9pm. Mandatory extra hours as required based on business needs.

Compensation: $15.50 / hour

Training: You would be required to attend three weeks of Customer Care training from 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday. In addition, there would be a week of in-department training during your regularly scheduled shifts.

Next available start date: Monday, September 11

What we offer:

• 30-50% employee discounts
• Casual dress code – Wear your sneakers to work!
• Refer your friends and make some cash
• Opportunity for advancement
• Recognition and appreciation programs
• Tuition reimbursement program
• Medical/dental/vision/life insurance options
• Paid time off including holidays
• 401(k) with company match and Roth option

Responsibilities:

• Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
• Documenting and handling all in-store customer service issues including responding to legal concerns
• Efficiently entering customer information and call notes into the order management system
• Accurately completing appropriate follow up actions for order and service resolution
• Speaking with customers directly over the phone to resolve issues or concerns as needed

Qualifications:

• Proficient computer navigation skills including ability to multi-task
• Ability to type 30 WPM minimum
• Energetic and positive attitude
• Ability to be polite and professional while speaking to customers
• High-level grammar and writing abilities
• Previous customer service experience is preferred but not required

FOR CONSIDERATION, APPLY DIRECTLY THROUGH OUR WEBSITE HERE: https://us-cc-footlocker.icims.com/jobs/51790/email—chat-customer-service—full-time/job

Job Type: Full-time

Pay: $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person

COVID-19 considerations:
We have implemented several measures to help keep the workplace safe, such as increasing cleaning protocols and providing more hand sanitizer and disinfectant wipes throughout the facility.

Application Question(s):

• Are you at least 16 years old? You must be in order to be employed with the company.

Work Location: In person