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About The Position
Stonehaus is more than a restaurant it’s an experience. We are seeking an exceptional hospitality leader who thrives in a high-energy, guest-focused environment and is passionate about elevating both team performance and guest experience. As Assistant Manager, you will serve as a key operational leader, working in partnership with the Director of Operations to support day-to-day service execution, team development, and operational standards. This role provides direct leadership to a front-of-house team of approximately 25–30 employees. This position is well-suited for a hospitality professional with demonstrated leadership experience, strong operational understanding, and a commitment to maintaining service excellence in a fast-paced environment.
Requirements
- 5–7+ years of progressive leadership experience in a high-volume restaurant, hotel, or food and beverage environment, or equivalent combination of education and experience
- Demonstrated experience supervising, training, and developing teams in a fast-paced hospitality environment
- Experience with operational management functions including scheduling, labor management, inventory control, and cost awareness
- Working knowledge of food safety, sanitation standards, and applicable health and workplace safety regulations
- Demonstrated ability to deliver strong guest service while supporting operational efficiency and team performance
- Strong problem-solving, conflict-resolution, and decision-making skills in a dynamic environment
- Effective verbal and written communication skills with the ability to interact professionally with guests and team members
- Ability to prioritize multiple responsibilities, adapt to changing business needs, and maintain composure under pressure
- Ability to perform a hands-on leadership role, including active participation in daily operations
- Basic proficiency with point-of-sale systems, scheduling platforms, and standard business software
- High school diploma or equivalent
- Must be at least 21 years of age
- Must possess or obtain a valid California Food Handler Card within 30 days of hire
- Must possess or obtain California ABC Responsible Beverage Service (RBS) certification within 60 days of hire
Nice To Haves
- Prior ServSafe Manager Certification or equivalent food safety certification is preferred, and may be required based on operational assignment or business needs
Responsibilities
- Recruit, hire, train, and develop front-of-house team members in alignment with service standards and operational needs
- Provide ongoing coaching, feedback, and performance management to support team effectiveness and consistent service delivery
- Promote a respectful and service-focused work environment that supports accountability and consistent hospitality standards
- Conduct performance discussions and facilitate regular team communications, including pre-shift meetings, to support operational alignment and service execution
- Maintain a visible, hands-on presence on the floor to support service operations and guest experience
- Respond to and resolve guest concerns in a professional, timely, and service-oriented manner consistent with company standards
- Support the development and maintenance of positive guest relationships, including regular and group clientele
- Uphold and elevate Stonehaus’ reputation for exceptional hospitality
- Maintain working knowledge of food and beverage menus, offerings, and service procedures
- Support consistent execution of established quality, presentation, and service standards
- Ensure adherence to applicable local, state, and federal food safety, sanitation, and alcohol service regulations
- Manage labor budgets and scheduling strategically
- Oversee inventory, ordering, and cost controls
- Protect revenue through strong cash handling and operational discipline
- Monitor cleanliness, organization, and condition of guest and operational areas to support service and brand standards
- Identify and recommend opportunities to enhance presentation, safety, and overall condition of guest and operational areas
- Partner with culinary, events, and operations teams to support service execution and daily operations
- Contribute positively to the overall culture and success of Stonehaus
Benefits
- Performance-based bonus opportunities
- Paid time off
- 401(k) retirement plan
- Health, dental, and vision insurance
- Life and AD&D Insurance
- Long Term Disability Insurance
- Flexible Spending Account (FSA)
- Health Reimbursement Arrangement (HRA)
- Voluntary Supplemental Health Benefits: Hospital Care (Indemnity), Accident Injury, Critical Illness,
- Employee Assistance Program (EAP): Confidential support for emotional wellbeing, financial planning, legal assistance and life management
- Discounted Employee Meals
- Employee dining discounts at Mediterraneo and Stonehaus
- Generous employee and friends-and-family discounts on stays at the Inn
- Employee Recognition Programs: Highlighting outstanding performance through our Employee of the Month and Employee of the Year awards
- Employee Referral Program
