Focus Care Inc Hiring for Seasonal Member Service Specialist II at Remote Full Time

***Seasonal Position ends December 31st, 2023***

Qualifications –

· A desire to work in a fast paced, efficient, and results oriented call center environment

· A strong work ethic and autonomy to stay on task, highly motivated to achieve productivity goals.

· Good communication skills, friendly and conversational with members.

· High level of discretion, ability to maintain confidentiality

· A willingness to comply with a fixed daily schedule, including start, break, lunch, and end times

· An ability to take direction and receive critical feedback

· A shown skillset with regards to Data Entry and Integrity of Data, proficiency with the MS Office Suite of applications. Ability to type on average 60 words per minute.

· A desire to showcase your abilities within a training environment with relation to workflows, staying on task, and best practices for the position.

· A proven ability to multi-task and operate within multiple parameters at one time while maintaining data integrity and discretion.

· Must display aptitude for critical thinking, as well as problem-solving acumen.

· Must have verified internet service with a minimum download speed of 10 MBPS.

• Responsibilities –

· As a member of Focus Care, you will be responsible for contacting members of various Health Plan Providers by phone to offer, explain, and ultimately schedule them for either Provider or at – Home Healthcare Based Appointments.

· Adjusting and Resetting appointment dates and times, as required

· Work diligently to meet department goals for productivity, quality, and overall success rate.

· Handle a high volume of outbound calls placed by our provided phone system, and fully explain the services offered to them.

· Handle a high volume of inbound calls to answer member questions as well as other customer service activities

· Return voicemail messages from members to schedule appointments as well as other customer service activities

· Occasionally lead classroom training environments going over company systems, best practices, and how to demonstrations relating to the workflows of the project.

· Occasionally shadow in 1:1 training environments, observing, and offering help and support to those who may need it.

· Work within your campaign’s team to assist with questions and best practices. Often while maintaining your own quality of work, data integrity, and discretion.

· Follow approved scripting and talking guidelines when discussing healthcare-based appointments with members, ensure members understand and are comfortable with the information provided.

· Present a positive face to health plan members, and other members of the workforce.

· Leverage Focus Care Systems to maintain member information and appointment information accurately.

· member complaints and issues immediately through appropriate, company approved channels.

· Be responsible for the security and privacy of all protected health information that may be accessed during normal working hours.

· Be available, accessible, and accountable to work during established working hours. Follow support processes, comply with organizational structure and security standards, training, performance management routines, and remote monitoring policies.

Job Types: Full-time, Seasonal

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 2 years (Required)
• Data entry: 2 years (Required)
• Medical scheduling: 1 year (Preferred)
• High Volume Contact Center: 2 years (Required)

Work Location: Remote