FLS Transportation Service Limited Hiring for Customer Service Representative at Vaudreuil-Dorion, QC Full Time

We deliver amazing customer experiences for one of North America’s biggest brands. We’ve been doing it for three decades and we’re only getting started. Our success has been a result of our team. We’ve built a vibrant culture of employees who believe in the core values of dream big, work hard, learn constantly and enjoy life! If you’re looking to do great work with great people, we’d love to hear from you.

Responsibilities :
Supporting all service requirements of assigned FLS customers to exceed expectations;

Identifying the service requirements and information required for each customer shipment;

Entering all relevant shipment data and information into the TMS;

Verifying rates, fuel surcharges, and any applicable accessorial charges charged to the customer are correctly entered in TMS;

Problem-solving customer specific issues from the point of order placement through to completion;

Updating customers with shipment status updates as required;

Pro-actively communicating any service issues or delays to customers;

Maintaining the highest level of professionalism when dealing with any FLS customers.

Requirements:
proven experience in freight brokerage/3PL, with a desire to grow professionally, an asset;

Strong organizational and time management skills;

Ability to prioritize and multi-task in a fast-paced environment;

Energetic, hard working and detail oriented;

Proven ability to work independently and in a collaborative/team environment;

Excellent communication and negotiation skills (both verbal & written).

4 reasons why this is a great opportunity for the right individual:

Product – We’re the #1 3PL for cross-border freight between US and Canada and we’re #23 on Transport Topics index of largest 3PLs in North America. Our services solve a real market need relative to the capacity shortage for freight carriers in North America. Our network of 54,000 carriers & 400,000 trucks is a great asset for our clients. Simply put, we solve a “must have” need.

Market – The transportation industry is hot. The 3PL sector represents a $200B business that is expected to grow 21% in next 10 years. The market response to FLS has been phenomenal. We have a who’s who roster of clients and we continue to hit new growth highs every year.

People – Smart, fun and experienced. Our leaders know the business and care about culture and it shows in everything we do. We have a great work environment, great benefits, and solid opportunity for recognition and advancement.

Plan – We’re a profitable 33-year-old company that is backed by a motivated private equity firm. We have the audacious goal to grow from $500M to $2B over in the next 5 years through organic growth and acquisition. We’re driven by a solid foundation and favorable market conditions.