Flourish Skin Studio : ” To grow or develop in a vigorous way, especially as the result of a particularly favourable environment. “

At Flourish, we do everything we can to decrease our carbon footprint as well as educate staff and clients about what they can do to help!

We are currently looking for dynamic, self motivated peoples for the Front Desk Receptionist role, who want to move their careers forward.

Responsibilities:

Be on time for shift and maintain consistent, regular attendance record.
Properly open and close spa each day according to Standard Operating Procedures.
Accurately book, change and cancel spa appointments.
Acknowledge and greet everyone who enters and leaves the spa.
Ensure that the check-in, check-out and payment process is handled in accordance with company policy.
Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Handle guests questions and concerns promptly, professionally and courteously.
Maintain complete confidentiality in all guest matters in accordance with company policy.
Ensure adequate stock of supplies and equipment; inform management when stock is low.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Maintain a clean; safe, fully stocked and well organized work area.

Requirements:

Minimum of 1 year of experience as a Front Desk personnel or as Customer Service role.
Must be detail-oriented and have ability to multi-task.
Ability to be efficient and productive in a luxury, fast-paced environment.
Must have enthusiasm and possess excellent customer service skills.
Must possess basic math skills.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent communication, listening and computer skills.
Must be a team player.

Job Types: Full-time, Permanent, Fixed term contract

Salary: $35,453.00-$42,768.00 per hour

Additional pay:

Benefits:

Schedule:

Education:

Experience:

Flourish Skin Studio Hiring for Front Desk Receptionist at Hamilton, ON Full Time

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