Flourish Salon Business Development Hiring for Student Success Manager Job at Remote Full Time

APPLY HERE THROUGH THIS LINK: https://airtable.com/shrmDJ6PeuI0j3H7d

Do not apply directly through Indeed. Only applications through the link above will be reviewed.

Candidates must be located in: California, Texas, Oklahoma, Michigan, Georgia, Idaho, Indiana, South Carolina, Kentucky or Colorado

Who we are…..

We are a fully remote, digital education brand and have produced $20 million+ in revenue over the last 7 years.

We specialize in helping stylists and salon owners build successful, profitable businesses.

We are proud of the products we offer and the community we serve and are looking for an experienced, creative, forward thinking Student Success Manager to grow our brand know, like and trust.

You can learn more at www.thrivingstylist.com

Who we are looking for….

We are looking for somebody who truly wants to be a part of a team.

• Our culture is amazing
• Our team is happy
• Our clients are the absolute best
• The work we do is meaningful and impacts and entire industry deeply
• We’ve been a fully remote company for 7+ years and know how to build a beautiful team without any expectation to be at an office.

We are looking for somebody who has 2+ years in program, product and/or community management and preferably sophisticated customer retention strategy as well. We would prefer somebody who has experience in large scale online community management, but if you resonate with our brand and believe you can be innovative in this role, we invite you to apply.

If you feel like you can create high engagement and help 5,000+ students to feel seen, heard and celebrated, this might be perfect for you.

This is not a training role.

We need somebody who has experience in customer service, written communication, video based communication and community engagement. We are looking to take our multi 7-figure brand to multi-8 figures and need somebody with the drive and knowledge to take us there.

Key Responsibility Areas

KRA #1: Set our members up for success by coordinating an excellent onboarding and membership experience through video and written communication.

KRA #2: Manage the flow, scheduling, and engagement of our private online communities

KRA #3: Active focus on upsell opportunities, renewal dates, and reducing churn

KRA #4: Coordinate membership awards, recognition, and appreciation

KRA #5: Student support and communications 1:1 and one-to-many for all events, updates, and support

KRA #6: Mastery of our educational content and programs

KRA #7: Manage student & administrative records through CRM

KRA #8: Actively improve the UX of our programs

APPLY HERE THROUGH THIS LINK: https://airtable.com/shrmDJ6PeuI0j3H7d

More About Us….

This isn’t the typical corporate role and we aren’t looking for the typical corporate team member.

If you like to just fulfill your job description and get through your work day, this isn’t for you. If you like to love your career, feel like you’re making a difference and that your work has the potential to truly make an impact, read on.

We are a team of 16 professionals working to revolutionize an industry one day at a time.

We proudly host the beauty industries largest digital education program and community Thrivers Society. We also host the most in demand annual event for beauty professionals Thrivers Society Live and you can learn more at www.thriverslive.com.

Our students streamline their businesses to a point where they are making six-figures as part-time hair stylists. We are proud to coach many industry leaders and Britt has become the #1 most trusted and fastest growing business education resource in the beauty industry.

You can learn more at www.thrivingstylist.com

Our Mission

To instill confidence in stylists and salon owners through real, modern, proven, actionable resources so that they are able to create the wealthy life they are dreaming is possible.

Our Vision

FSBD exists to create 1,000,000 six-figure stylists and change the perception of the entire beauty industry.

How We Work

We have been a work-from-home company since 2015. With the exception of occasional in-person meetings and our annual live event, all team members are able to skip the commute and instead work from the kitchen table or their favorite local coffee shop.

We are a west-coast based business and our office hours are Monday-Friday 9am-5pm PST. While our CEO and 50% of our team members are located in California, we have team members in TX, FL, GA, KY and more!

Candidates must be located in: California, Texas, Oklahoma, Michigan, Georgia, Idaho, Indiana, South Carolina, Kentucky or Colorado

All team members should anticipate meetings during office hours throughout the week, but salaried employees enjoy our core value of “Permission to Prioritize” which means you’re able to schedule your independent work very flexibly. Hourly employees can also enjoy flexible hours with permission from their team leader.

***Weekend work may be required on occasion. You’ll be required to travel 1 – 2x annually***

The Benefits

• Work 90%+ from home
• Competitive compensation
• Company matched retirement savings option for all employees after their first year of employment
• Health insurance for all full-time employees (35 hours/week or more)
• Paid time off
• Sick pay for all employees

Our Ideal Candidate

If you love organization, are outgoing and a natural “cheerleader”, are mega driven to get things to the finish line and like feeling like you’re making an impact with a team and an entire industry, this role will be perfect for you.

This individual should be a natural problem solver. They will use creativity, vision and strategic execution to ensure all KPI’s are achieved.

You’ll need to be on group video calls, 1:1 video calls and using excellent written communication skills daily. Strong confidence is required.

The right person will be high energy, dynamic yet professional and very precise in their work.

Skills, Experience & Abilities

Skills and Abilities:

• Strong customer service experience
• Strong written communication skills
• Video communication confidence
• Innovative problem solving
• Retention strategy skills strongly desired
• Collaboration skills required

APPLY HERE THROUGH THIS LINK: https://airtable.com/shrmDJ6PeuI0j3H7d

Job Type: Full-time

Pay: $50,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: Remote