FLEETCOR Hiring for Account Manager Full Time

What We Need

FLEETCOR is currently looking to hire an Account Manager within our CLC Lodging division. This position falls under our Lodging line of business and is located in Lexington, KY. We are looking for an Account Manager who thrives on maintaining, nurturing and growing our existing client relationships. In this role, you will deliver a best-in-class customer experience through strategic management of customer accounts. The Account Manager serves as the primary point of contact for the client while providing excellent customer service, cross-selling our services, and providing technical assistance, as well as general relationship management. The Account Manager is responsible for identifying opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client needs. The Account Manager is expected to have a full and complete knowledge base on all their clients utilizing various s to track trends. The Account Manager should be able to present confidently and clearly in front of clients, peers, and members of Leadership. You will directly to the Supervisor, Account Management and regularly collaborate with various departments.

How We Work

As an Account Manager, you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in office
• Company-issued equipment

Role Responsibilities

The responsibilities of the role will include:

• Building and maintaining lasting relationships, which includes extensive knowledge of accounts, including essential contacts, account preferences, and client production trends
• Being responsible for client communications, conflict resolution, and compliance on client deliverables and revenue
• Maintaining a high level of collaboration with all internal departments to ensure account success
• Driving account retention and growth of contract business through strong performance and relationships
• Monitoring and managing accounts in accordance to any and all key metrics
• Directing communication with client(s) (in-person, phone, electronic) on a regular frequency
• Conducting regular business reviews, such as monthly, quarterly, and year-end calls with clients utilizing internal ing tools based on client and company needs
• Exhibiting and utilizing knowledge of hotel industry and markets associated with client industry
• Attending all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership
• Traveling as necessary to meet the client’s needs
• Being responsible for all other duties assigned as needed

Qualifications & Skills

• College degree or 3-5 years previous account management related experience required
• Previous Account Management experience
• Demonstrated strong ability to negotiate, teach others, and on key metrics
• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy
• Highly skilled in consulting, negotiating, and communicating with customers
• Demonstrated knowledge of Microsoft Word, Excel, Outlook
• Demonstrated ability to problem solve at a high level through critical thinking
• High level of professionalism
• Demonstrates ability to learn and grow depth of industry knowledge
• Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About the Company:
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue
• 800,000 Directly Served Business Clients
• 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
• Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
• Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
• S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission
Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
• “Beyond” Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
• Launch New Platform Business. FLEETCOR has launched its “new platform business” integration “Expense Management & AP/Vendor Payments” solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Job Type: Full-time