Flat Fee Recruiter Hiring for IT Field Engineer at London, EC3V 9BS Full Time

Our client is looking for an IT Field Engineer to support their business to continue to deliver proactive, efficient and honest IT support to companies of all sizes in varied sectors. 

IT Field Engineer
London, EC3V 9BS

• Full Time, Permanent Position (6 months’ probation period)
• £33,000 package + company profit share scheme + training opportunities
• Predominantly field based, with some office based support required

Please Note: Applicants must be authorised to work in the UK

Established over 20 years ago, Our client has achieved significant growth through its honest and efficient approach to IT support, so this is an exciting opportunity for you to join us and help us in our mission to transform the reputation of the industry.

They are looking for an IT Field Engineer to join our professional support team in our City of London office, supporting a range of clients from a variety of sectors including law and finance. You will be a self-starter who is motivated, detail oriented and has strong communication skills.

In return, you will get to work with a range of technologies, be part of an excellent work culture and enjoy a competitive remuneration package.

Working Location:

You will be predominantly field based, providing on-site support but there will also be some desk based helpdesk cover required.

Role and Responsibilities:

• Carry out scheduled and reactive support visits to our clients, typically providing desktop level support.
• Cover the helpdesk as required taking support queue calls, providing remote support, and updating service tickets.
• Carry out routine maintenance on client systems periodically.
• Assist in the setup of new users and computers for clients.
• Participate in projects as required.
• Provide a high standard of customer service to all clients, communicating clearly, maintaining a professional image, and providing regular updates on service tickets.
• Ensure ticket response and resolution SLAs are met.
• Ensure relevant client documentation is updated when changes are made.
• Maintain a good understanding of our core managed service offerings.
• For candidates with the relevant hands on experience (not essential), there will be the opportunity to periodically get involved in installing data cables, access points and other network devices.

Essential Experience/Skills:

To be selected for interview, you MUST be able to demonstrate a minimum of one year working in an IT support role using all of the following technologies:

• Microsoft 365 (admin tenant)
• Windows 10
• Microsoft Office
• Basic understanding of Networking
• Must be ‘Hands On’ with IT Hardware and Basic Tools
• Confident with a Can-Do Attitude

Please only apply for this role if have at least a year of experience providing 2^nd Line/Desktop Level Support.

This is a customer facing role, so excellent written and verbal communication skills are essential, as are demonstrable attention to detail and strong organisational skills.

Required Qualifications:

• High level pass in GCSE Maths and English Language (or relevant international equivalent).
• Any relevant industry or vendor qualifications (for example CompTIA Network + or Microsoft certifications) are highly advantageous but not mandatory.

Working Hours: 40 hours over a shift pattern between the hours of Monday to Friday 0830 to 1800.

Benefits Package:

• £33,000 package + company profit share scheme.
• Funded training and certifications and career progression opportunities.
• 20 days annual leave + bank holidays, increasing by 1 day for each full year of service up to a maximum of 25 days.

How to apply for the IT Field Engineer role:

If you have the skills and experience required for this London based IT support position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

No agencies please.

Other suitable skills and experience includes IT Support Desk Engineer, IT Support Jobs London, Customer Support Manager, IT Ticket Support Technician, IT Security Manager, IT Technician, IT Maintenance Technician, 2nd Line IT Support, Desktop Support Engineer

Contact Name:
Reference:
TJ/10717/13638
Job ID:
3166582