First Step Men’s Therapy is Looking For Client Care Coordinator (Work from Home) at Remote Full Time

• Please read all instructions before applying. Applications that are incomplete or unattached will not be considered. Thanks in advance.

We are seeking an outgoing, detail-oriented, efficient person to join our amazing Client Care Team in providing front desk support to our Psychotherapy practice. The ideal candidate will be adept at prioritizing, multi-tasking and have a positive attitude.

Pay: $20 per hour

Shifts will be: Flexible, but able to work 4-5 hours per day (20-24 hours per week). You will also be able to check emails/voicemails three-for times per day (e.g. 9am, 2pm, 5pm and respond accordingly as well as assisting and supporting our business therapists (11 +). This role is operational from Monday-Friday (9-5pm). Someone who is based at home would be the ideal candidate for this role.

This role will to the Clinic Director, Adam Gelinas

About Us

First Step Men’s Therapy was created in 2021 with one purpose: to create a warm, inviting space to help men develop better relationships with themselves and others. We are 100% virtual and help men across Ontario through our JaneApp telehealth platform

Our Core Values:

• Authenticity
• Creativity
• Diversity
• Equality
• Fun
• Growth
• Honesty
• Integrity
• Responsibility
• Teamwork
• Trust

To succeed in this role …..

You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients. You are a spreadsheet guru who can stay on top of the latest information and organize information effectively.

Qualifications

• 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)

Responsibilities

• Supporting psychotherapists with client bookings, payments, administrating intake & consent forms, etc.
• Client support: answering client calls and emails, following up with individuals after consultations
• Communicate with our associate therapists via Slack and email.
• Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
• Tracking metrics using spreadsheets for Clinic Director

Skills & Attributes of our ideal candidate….

• Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
• Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
• Confidence to share ideas and constructive criticism to help us grow
• Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
• Tech savvy (we are mostly paper-less and everything is online)
• An appetite for innovation and simplicity who is highly process oriented
• Working autonomously comes easy to you but you also love collaborating with a talented team
• Considerable experience using the Google Drive, Slack, and Canva
• Knowledge of JaneApp scheduling software is an asset

Bonus points: Social Media experience and able to create eye-catching, professional posts and designs.

Application Process:

In addition to submitting a resume and cover letter:

• Please complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your result link in your cover letter.

We thank all applicants for their interests: Only those with a completed application under consideration will be contacted.

You must be legally able to work and reside in Canada in order to be considered for this role.

For more info on our practice, check out our website: www.firststepmenstherapy.com

Job Types: Seasonal, Part-time
Contract length: 6 months
Part-time hours: 20-24 per week

Salary: From $20.00 per hour

Benefits:

• Flexible schedule

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (required)
• Administrative experience: 2 years (required)

Work Location: Remote