First National Financial Hiring for Manager – Quality Assurance at Toronto, ON Full Time

Working together to be our best!

First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

If you are ready to join First National’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

We are hiring a Manager, Quality Assurance

Reporting To:
Director, Quality Assurance

Full-Time/Part- Time:
Full-time

Posting Date:
July 29, 2021

Closing Date:
August 12, 2021

Hours of Work:
8:30 a.m. – 5:00 p.m.

Office Location:
Toronto

Great location! Steps away from the main public transit station

What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

• Eligibility for benefits is dependent on the terms of employment

The Opportunity:
Reporting to the Director, Quality Assurance, the Manager leads a team of Quality Assurance Specialists who are responsible for the post-funding review of underwriting quality. The manager is responsible for guiding and motivating the team to meet targets and schedules while maintaining quality results.

Ensure Quality Assurance reviews are conducted in a timely, efficient, and objective manner

Schedule reviews and allocate appropriate resources to meet targets

Perform “QA of QA” reviews and provide prompt feedback to team members

Review findings identified by the team to ensure accuracy and keep Sr. Management informed of any trends identified

Completes management reporting as required

Assists with reviewing and responding the external audits

Stays up to date with policy, product, investor, and insurer requirements.

Manages the capacity of the team through efficient delegation of work and monitoring of productivity reports.

Motivates team members to meet performance targets through ongoing feedback and coaching

Establishes performance and work standards

Recruits, interviews, hires, and onboards new employees as required

Provides coaching, training, support, and development to team members

Leads team meetings

Conducts annual performance reviews

The Requirements Needed:
People management skills—coaching, feedback, development of individuals and teams

Ability to build and maintain positive relationships

Ability to manage and resolve conflict

Strong communication skills—both written and verbal

Strong analytical skills

Organizational and time management skills

Positive team player with desire and ability to mentor others

Effective problem solving and decision making skills

Must have experience/knowledge of residential underwriting practices

Fully competent in working with basic pc software and working knowledge of the suite of Microsoft office products

Ability to manage pressure in an environment of high volume processing with tight turnaround times

Why join First National?

Bright open concept office environment

Large kitchens with a coffee and latte maker to enjoy at no cost

Supportive teamwork focused environment

Collaborative entrepreneurial spirit

Opportunities to give back to the communities and work through events focused on a variety of charities

Ongoing social events throughout the year

Extensive training programs to set our employees up for success

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected].

We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.

#FNLOON

Other details

Pay Type Salary