First Advantage Hiring for Customer Success Consultant at United States Full Time

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest asset — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

First Advantage is changing the face of the background screening industry. With CEO Scott Staples at the helm, we’re driving innovation by listening to our customers and implementing agile development and design-based

If you are looking to grow your career in a culture that is ready for innovative thinkers, First Advantage is the place for you.

We are home to 4,000+ employees across 26 locations and serve 35,000+ customers in 200+ countries and territories. And, with the industry’s largest global footprint, we are truly a worldwide organisation.

Customer Success Consultant

The Customer Success Consultant will be the key counterpart of the Customer Success Manager.

Key areas include responsibility for:

• Day-to-day case management
• Escalation Management
• Preparation of ing cycles (weekly/monthly/quarterly)
• Support to Supplier Management relation
• Maintaining Risk Logs
• Any other duties related to the management of the account
• Regular calls with the client (weekly/fortnightly/ad hoc)
• Project work – Collaborate with various other departments across the business to meet project deadlines
• Escalations – Responding to various issues/complaints received from the client and working with the relevant internal teams to ensure measures are put in place to avoid a repeat of the problem
• Ensuring all Client Requirement Matrix’s are kept up to date
• Suggesting and creating bespoke ing to match the needs of a client’s program

The successful candidate will have experience within an Account Management/Sales/Customer Service environment. Experienced in working to targets and adhering to service level agreements, the ideal candidate will be strong in developing and communicating practical plans to increase client satisfaction in increase profitability.

The ideal candidate should have a proven track record of successful account management, including:

• Ability to understand the needs/pain points of current and potential clients, showing empathy and winning their trust
• Excellent communication, presentation and analytical skills
• A clear and persuasive communicator, able to hold the interest of listeners at all levels
• Effective time management
• Able to plan, organise and prioritise a high level of work
• Proficiency in working in a Microsoft Office environment, including Excel, PowerPoint, and Word

The ideal candidate should have the following personal attributes and skills:

• Strong client focus
• Eager to learn and develop a successful career within the business
• Collaborates positively within and across teams
• Able to create and maintain strong business relationships
• Outside-In Thinking: Ability to understand the client’s perspective and to proactively identify and develop solutions
• Self-directed and motivated

100% remote- UK Based

Why First Advantage is Your Next Big Career Move

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Additional benefits offered to our eligible people include:

• Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme.
• Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline.
• Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay.
• Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews

Our Culture Code

• Do the right thing (honesty, consistency, responsibility)
• Show respect for the individual (an environment of dignity brings out potential)
• Put the client first (outside-in approach)
• Innovate and create (out-of-the-box thinking)
• Collaborate and appreciate one another (team-oriented)

What Are You Waiting For? Apply Today!

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.