Fire Monitoring of Canada Inc. Hiring for Client Service Coordinator at St. Catharines, ON Full Time

JOB DESCRIPTION

CLIENT SERVICE COORDINATOR

The Client Service Coordinator will be responsible for assisting with the coordination, support, and scheduling a team of Service Technicians for the service of fire, security, and monitoring systems. The position also entails an outreach program to provide

Clients with proactive information regarding their current and potential accounts and services, as well as other general office duties as required.

Tasks

• Contact customers about service issues and track progress until resolved.
• Scheduling, coordinating and confirming annual system inspections.
• Accurately acquire information to determine and schedule service appointments.
• Assist with the planning and implementation of service-related programs as required.
• Contact clients to respond to inquiries or to notify them of pending changes or potential upgrades and any planned adjustments.
• Confer with Clients by telephone or by email to provide information about products and services, to take or enter orders, make account changes, or to obtain details of complaints.
• Keep records of client interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken
• Provide Service Coordinator coverage during vacations and sick days.
• Provide support to the Service Coordinator, Installs Coordinator, and Fire Alarm Systems/Sales Manager.
• Perform other duties relevant to the position as required.

Qualifications

• High school diploma or equivalent.
• Ability to use computers and computer systems, to process and verify information, and to resolve conflicts or negotiate.
• Experience in a related field is desirable.
• Attention to detail in all areas of work
• Effective teamwork and communication skills.
• Able to effectively communicate both verbally and in writing.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Strong work ethic and positive team attitude.
• Ability to adapt and learn fast.

Core Competencies

• Dependability – Job requires being reliable, responsible, adaptable, and dependable, and fulfilling obligations
• Attention to details – Job requires being careful about detail and thorough in planning, organizing, and completing work tasks.
• Achievement orientation – Job calls for someone who is motivated to secure new business, and/or build upon existing business through contract renewals and the identification of possible upgrades.
• Concern for Others – Job requires a customer focus by being sensitive to others’ needs and feelings and being understanding and helpful on the job.
• Team Oriented – Job requires the ability to communicate, collaborate and work well in a team environment
• Proficient with Microsoft Office and Google Platform.
• Comfortable in a fast pace, high volume environment.
• Technical knowledge of basic communication methods such as phone line, GSM, and IP.
• Sound decision making and judgement

Lines of communication

The Client Service Coordinator will report directly to the Manager, Customer
Experience.

Working Conditions

This is a full-time position working Mon-Fri 8:30 a.m. to 4:30 p.m. The position can be fulfilled out of our St. Catharines or Kitchener offices.

Job Types: Full-time, Permanent

Salary: From $19.23 per hour

Benefits:

• Company events
• Dental care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All office employees will complete a weekly COVID-19 rapid test.

All staff are requested to remain 2m (6ft) apart, if this is not possible, they are required to wear a mask.

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work remotely:

• No