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Customer Services & Support
FineLine Tube Products Hiring for customer service agent at Upper Brookside, NS Full Time
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- or equivalent experience
- Rural area
- Retail/wholesale establishment/distribution centre
- Access and process information
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Resolve product and service related problems
- Consult with clients after sale to provide ongoing support
- Assess client’s needs and resources and recommend the appropriate goods or services
- Conduct sales transactions through Internet-based electronic commerce
- Troubleshoot technical problems related to equipment
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Programming software
- Accounting software
- Database management
- MS Office
- Manufacturing and industrial products
- Own transportation
- Own vehicle
- Public transportation is available
- Attention to detail
- Fast-paced environment
- Repetitive tasks
- Tight deadlines
- Work under pressure
- Sitting
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Dental plan
- Health care plan
- Vision care benefits
- Group insurance benefits
- Life insurance