Financial Information Technologies LLC Hiring for Onboarding Manager Job at Tampa, FL Full Time

Join the Fintech Client Services Team in Tampa as an Onboarding Manager!

Fintech is the leading business solutions provider for the beverage alcohol industry, empowering alcohol suppliers, distributors, and retailers with smart solutions that simplify beverage alcohol management. Our unique, thriving company culture promotes collaboration and growth at every level, and our comprehensive employee benefits have earned Fintech the title of a Tampa Bay Times Top 100 Workplaces for 2020 and 2021.

The Onboarding Manager position ensures successful implementation of retailer and distributor relationships. The position encompasses a unique combination of customer support, problem-solving, financial operations support, technical assistance and other functions key to our Company’s philosophy of providing excellent customer service.

The Onboarding Manager ensures successful enablement and installation of new customer locations and relationships, manages retailer and vendor (distributor) rollouts and maintains complete and accurate customer information. The Onboarding Manager serves as the primary customer contact through the implementation process. This position will have a special focus on retailers and vendors “customer experience” with Fintech. The Onboarding Manager establishes rapport with customers and provides outstanding customer service. This individual will be accessible and cultivate relationships with customers. The Onboarding Manager will identify and verify setup requirements with the customer, keep the customer abreast of what stage their setup is in and any issues, and ensure the customer is well trained and prepared for go-live.

Essentials Functions:

• Handles retailer and distributor enrollments, projects, mergers, and resets
• Ensuring all customer calls and email requests are responded to appropriately and on a timely basis
• Prepares, maintains and executes enrollment projects resulting in timely and successful results
• Generate new revenue from existing customers through up-selling and cross-selling of other Fintech products and services.
• Communicate internally and externally status of new enrollments
• Maintain knowledge of Fintech policies, products, services and internal procedures
• Interact with Sales Rep to ensure all parties are aware of set up status of account
• Ability to successfully action cases, phone calls and email boxes
• Maintain professional skills to ensure customer satisfaction
• Formulate recommendations for system enhancements and process improvements to increase efficiencies within the Client Services department and customer end-user experience.
• 2 audits per week
• Keep Management apprised of critical customer situations
• Ensuring all customer calls and email requests are responded to appropriately and on a timely basis
• Timely perform maintenance on customer accounts as part of set up process.
• Create and maintain customer locations and relationships in the Fintech databases
• Obtain and evaluate all relevant information to handle product and service inquiries
• Assist with updating SOP’s and creating training documentation for internal and external use
• Promotes positive interactions with all Fintech business units
• Other tasks as assigned

Qualifications:

• Inter-Personal Skills
• Verbal and Written Communication Skills
• People-oriented and customer-focused
• Problem analysis and problem-solving
• Solution Knowledge
• Strategic Thinking
• Detail-oriented
• Exceptional organizational skills and the ability to prioritize assignment
• Ability to produce results quickly
• Motivated, independent, able to work under pressure and meet deadlines
• Must be fluent Windows user with a basic understanding of database operation
• Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint ,Outlook)
• Project Management and ACH processing a plus
• Experience in helpdesk or ticketing system a plus
• 2 years customer service experience

Our Benefits:

• Employer Matched 401K (Up to 10% of Employee Salary)
• Company Paid Medical Insurance Option (Employee and Dependent Children)
• Company Paid Dental Insurance Option (Employee only)
• Company Paid Vision Insurance Option (Employee only)
• Company Paid Long and Short-Term Disability
• Company Paid Life Insurance
• Employee Recognition Program
• 18 Paid Vacation Days a Year
• Six Paid Holidays
• Business Casual Dress Code
• Check out fintech.com for more information!

We E-Verify.

Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Fintech is a Drug-Free Workplace.

Experience

Required

• 2 year(s): Customer Service