Finan Home Service Hiring for Customer Service Representative (CSR) at London, ON Full Time

Do you have a great attitude and love talking to people? This could be the perfect job for you.

We’re looking for the Voice of Our Company.

This Customer Service Representative position requires a genuine, friendly phone voice, someone who’s easy to talk to and likes helping people.

You will be taking incoming calls. Booking appointments. Following up to ensure customer satisfaction. Training is included in the position.

If this sounds like you, we ask you to do 2 things.

STEP 1 – Call 519-455-2623 and read the script below. Note the call will go directly to voicemail for you recording. Put your best voice forward, remember, you’re the voice of our company.

Script –

“Thank you for calling Finan Home Service, my name is (first name only) _______ how can I help you?”
“I’m so sorry to hear that you’ve got no hot water, that must be very inconvenient.”
“Don’t worry, we do this all the time, we will take good care of you.”
***(Say something great about our technicians to build value. . .)
“The cost to get one of our excellent technicians to your home today is only $59.00, and we have an appointment available this afternoon, does that work for you?
“Great, our technician will be at your house this afternoon before 5. What’s the best number to reach you when he’s on the way?”
“Perfect will do. Thank you so much for calling Mrs. Smith and we will see you later on today. Bye for now.”

(Applicant — Leave your Name and Phone Number on this recording.).

END SCRIPT

STEP 2 – Email the following information to e-mail address listed (ATTN: Diana Verbeek, General Manager)

Job Types: Full-time, Part-time, Permanent
Part-time hours: 30-40 per week

Salary: $15.00-$18.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Experience:

• Customer service: 3 years (preferred)